Auditor Quality Assurance and Compliance

Job Posting Title

Auditor Quality Assurance and Compliance

Job Category

Safety & Quality Assurance

Language Requirements

Bilingual / Bilingue

Flexible Work Agreement Type

Remote / Travail à distance

Posting End Date

2024-10-22

Job Grade

L1 Zone B

Pay Range

Commensurate with Experience / Selon l’expérience

Job Summary

Under the leadership of the Manager, Compliance and Conformance Audits, this role is accountable for coordinating audits and quality assurance of our business processes. The role of the Auditor, Quality Assurance and Compliance is to operate the NAV CANADA Quality Management system (NC-QMS), which is the foundation of a robust, repeatable, measurable, adaptable quality assurance system that ensures the integrity of the company’s Safety Management System. The Auditor, Quality Assurance and Compliance will be working closely with stakeholders across the company. The Auditor, Quality Assurance and Compliance is responsible for conducting audits of various departments engaged in activities authorized under CARs 801-807 and 900, while adhering to audit guidelines described in the NC-QMS Policy, Standard, Manual. Other responsibilities include audit documentation management, conducting follow-up audit activities, identifying opportunities for improvements in department process efficiencies, metrics, KPIs, quality goals and objectives.

Job Description

What NAV CANADA offers you:

- Challenging, team-oriented work environment
- Competitive compensation and flexible benefits
- Defined benefit pension plan
- Opportunities for growth and development
- Flexible work arrangements
- Diverse and inclusive workforce

In this role you will:

- Supports the development, deployment, and maintenance of the Quality Management System at NAV CANADA.
- Prepares, manages, and communicates to various departments/groups/units the audit schedules, which may be routine, as planned within the program, or reactive in the event an Opportunity for Improvement is identified or when “for-cause/focused” audit is required.
- Executes and completes compliance, process, service/product quality audits of the business units as designated by following the methods identified in the company’s quality program policy, standards, and manual.
- Prepares and communicates the audit report and findings with the appropriate stakeholders.
- Supports departments in the development of root cause analysis (RCA) and corrective action plans (CAPs), when required. Manages follow-up effective implementation of corrective action plans.
- Identifies Opportunities for Improvement (OFIs), in terms of program/process efficiencies, metrics, quality goals and objectives, etc. and assist in the assessment of the quality system related risks.
- Maintains and actively participates in the updating/revision process of QA documents ensuring they are reviewed and approved according to the required schedule, are kept up to date, communicated and made accessible for employee use.
- Acts as liaison between Safety and Quality and other business groups on all quality assurance related matters. Occasionally support communication between NAVCANADA and Transport Canada on all quality assurance related matters.
- Provides monthly status reports and if required supports the team by preparing presentations, notes and distribution of meeting minutes of senior management reviews.

What you bring:

- Post secondary diploma in a related field or an equivalent combination of education, training, and experience.
- Minimum three (3) years experience in auditing or equivalent, preferably in aviation.
- Experience in developing documentation such as audit checklists, audit reports, root cause analysis, corrective action plans, processes and procedures, guidelines.
- Proven experience in building a collaborative network and strong working relationships with various stakeholders (internal and external).
- Experience in project management and/or training delivery is considered an asset.
- Knowledge and understanding of root cause analysis (RCA), corrective action plan (CAP);
- The work requires knowledge of the quality related concepts, and auditing/interviewing/evaluation techniques.
- Knowledge of project and program development/management techniques including planning, organizing and coordination.
- Knowledge of CARs (Canadian Aviation Regulations), SMS (Safety Management System), ISO 9000 standards family (International Organization for Standardization), or equivalent.
- Knowledge of business practices and internal controls.
- Knowledge of the Microsoft Office Suite programs, One Note, and SharePoint.

How others describe you:

- Ability to perform compliance, process, and service/product quality audits.
- Ability to communicate effectively, both orally and in writing with the auditees and other stakeholders, while being effective in time management.
- Ability to gather, integrate and analyze relevant information to meet the requirements.
- Ability to revie