Technical Writer

**OVERVIEW**:
A force for change and a leader. You know that companies need help to achieve the business outcomes they seek, and you have the skills and leadership to deliver it. You love delivering fresh solutions to customers and are passionate about setting a strong example to your team. You also enjoy mentoring and building out technical and professional skills within your team. You have strong people skills and enjoy interfacing with clients to deliver valuable insight and help them understand how our solutions can meet the needs of their business challenges, as well as drive the value of our software solutions.

You’ve got the skills, tools and know-how to help companies make the moves to be more nimble, more capable and more productive. You also know that customers need a strong software partner to help them drive key business value and decisions using our suite of software.

**WHO WE ARE**:
Based in Mississauga, Canada, Invafresh is a leading technology company specializing in FreshologyTM software solutions for supermarket chains around the world. In business since 1988, Invafresh continues to invest in its people and technology. Today, Invafresh is an organization of experienced and retail-savvy FreshologistsTM equipped with industry specific solutions that supermarket chains can leverage to succeed in the field of fresh operations.

Our fresh food retail operations solutions are deployed collectively in over 20,000 supermarket stores worldwide, actively supporting the in-store execution of fresh operations. We enable our customers to achieve and maintain a leadership position in their fresh food offering by providing data integrity and decision support tools needed to enhance sales, reduce shrink and inventories, and improve overall margins. We help our customers achieve success in the highly competitive grocery market.

Our mission is clear. Build long lasting partnerships with grocery retailers and enable them to achieve Operational Excellence in Fresh. To us, this represents putting all our energy into helping our customers maximize financial performance so they can achieve top quartile operating metrics. The ultimate goal is to deliver a fresh offering that exceeds the expectations of the consumer.

**THE ROLE**:
As a Technical Writer you will be an integral member of the Invafresh Product team. We are looking for a forward-thinking technical writer to lead our effort to define, implement and execute a documentation strategy in the next generation of our platform. You will work closely with our product managers, developers and the customer success team to author an integrated knowledge base, user guides, API documentation, reference materials and release notes. You will have a passion for understanding the audience of your writing and helping them achieve their desired outcomes.

**Key Responsibilities**:

- Plan, write, and maintain the knowledge base, API documentation, user guides, web service reference guides, release notes, and technical notes for our Fresh Retail Platform.
- Gather information from user stories, design documents, standards, product managers and engineers.
- Provide peer editing for grammar, brand adherence, clarity, conciseness, and consistency.
- Contribute to the maintenance and upkeep of the writing style guide, document templates, and other internal processes and standards.
- Create and improve user interface text such as field descriptions and error messages.
- Provide suggestions for continuous improvement of existing department standards and processes.

**ABOUT YOU**:

- Excellent communications and listening skills
- Effective time management to facilitate balancing of conflicting demands and priorities.
- Excellent organizational, troubleshooting, problem resolution, and analytical skills.
- Thrives while working independently with mínimal supervision.
- Strong team player and individual contributor with the ability to build relationships across work units.
- Process oriented in change and problem management disciplines.
- Ability to demonstrate accountability and initiative relating to all job responsibilities.
- Ability to rapidly assimilate technical information from a variety of sources.

**EXPERIENCE & QUALIFICATIONS**:

- 5+ years of relevant experience in a role such as Technical Writer, Technical Communication Specialist, or Documentation Writer.
- Familiar with information architecture, markup languages, source version control, problem reporting, and continuous integration.
- Understanding of SaaS solution concepts in a cloud environment.
- Knowledge of writing and editorial best practices.
- Experience with business workflow documentation detailing complex business processes.
- High degree of user empathy with an ability to translate complex topics into understandable, digestible topics.
- Bachelor’s degree in engineering, business administration, communications, writing or equivalent.
- Software readability (Java, React, CSS, Python, C++) is an