Front Desk Agent

1 week ago

Charlottetown, Canada Rodd Royalty Hotel Full time

Rodd Royalty Hotel is looking for friendly service oriented people to join our Front Desk team.

A Front Desk Agent ensures customers receive the best service possible from the property. They provide customers with their requested room, address their needs, and resolve any complaints they may have throughout their stay. Other duties and responsibilities of a Front Desk Agent may include:

- Greeting guests upon their arrival and providing a hospitable welcome
- Recording client information in the company’s guest book or internal database and directing them to their designated rooms
- Receiving calls, conducting room reservations, and verifying existing bookings
- Processing customer payments and presenting them with the bill upon check-out
- Assisting guests who request additional services including dinner reservations, information on surrounding area and retreat activities
- Keeping the front desk neat, orderly, and sanitized at all times

Qualifications:

- Have a high quality for of standards for service and be guest focused
- Need to be able to navigate and utilize computers, with willingness to learn
- Ability to work with minimum supervision
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy and cooperativeness
- Have a valid work permit and currently living in Prince Edward Island
- Have reliable transportation and a flexible schedule

Pay: $17.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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