IT Application Support Analyst

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Mental Health and Addictions, Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**Application Support Analyst Role**

**To qualify for this position you must demonstrate you have met the following**:

- Experience with solution design; understanding of revision control and experience with unit testing.
- Database concepts, theories and principles.
- Requirement analysis and solution design techniques.
- Programming concepts, techniques and languages.
- Service-level protocols, change management protocols, and quality control procedures.
- Experience working with integrated, enterprise scaled systems is required, healthcare setting preferred.

The knowledge and skills required for this position would be attained through the completion of a degree in computer science or related discipline, or an equivalent combination of education and experience in a similar role within a complex integrated support environment. In addition, you will have 3 years of experience working in a similar role within an integrated support environment.

**Competencies**

**Communication**
- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to, user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

**Problem Solving/Analytical**:

- Gather, understand and combine specialized information in a way that can be applied to meet the needs of the organization and customer and within given constraints.
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the root cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable time frame.
- Ability to identify and respond to issues and concerns of others who may be angry or frustrated to reach a mutual understanding.

**Interpersonal**:

- Provide excellent customer service through strong interpersonal skills.

**Organizational**:

- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment. (A bit of project management involved)
- Ability to prioritize issues.

**Team Work/Independence**:

- Effectively work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

**Technical**:
**You will be**:

- flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- patient, honest, discreet and respectful/tactful while working with various types personal health information etc.;
- service-oriented, thorough, reliable, disciplined, organized, and strong attention to detail in order to complete tasks for clients and coworkers etc.;
- creative, logical, and have a strong motivation for continuous improvement and learning; and
- empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.

You must be willing to p