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Guest Service Agent

3 weeks ago

Toronto, Canada Crowne Plaza Toronto Airport Full time

The Guest Service Agent is responsible for dealing directly with guests checking in and out of the hotel. They need to have a friendly outgoing personality and must be able to handle a variety of situations.

Essential Functions:

- Delivers exceptional guest service
- Cash handling and other administrative functions
- Respond to telephone inquiries
- Provides information on hotel services and amenities.
- Provides information on local transportation, area attractions, shopping malls and tours.
- Empowered to deal with guest challenges, complaints and emergency situations.
- Other duties as assigned.
- **Must have working experience with OPERA property system**

**The Crowne Plaza Toronto Airport is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier free employment.

The Crowne Plaza Toronto Airport Hotel has an Accommodation Policy in accordance with the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act.

*Applicants must have a valid Canadian work permit

**Job Types**: Permanent, Full-time

**Salary**: $21.42 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- customer service: 1 year (required)