Client Coordinator

5 days ago

Edmonton, Canada Classic Health Supplies Full time

**Client Coordinator**

**Location**: Edmonton, AB (On-Site)
**Hours**: Monday to Friday, 8:30 AM - 5:00 PM
**Compensation**: Full-time with benefits (medical, dental, health spending account)

**About Classic Health**
Classic Health has been partnering with healthcare professionals and caregivers across Western Canada since 1991. From homecare and medical supplies to veterinary and rehabilitation products, we are committed to improving lives one relationship at a time. Our team is small, collaborative, and people-first — we believe in trust, empathy, accountability, and a positive attitude.

**The Role**
We’re looking for a **Client Coordinator** who can balance professionalism with a good sense of humour. On any given day, you might be answering calls from nurses, helping a physiotherapist with product orders, or assisting a senior citizen who isn’t quite sure what they need (and sometimes demonstrates it with a little show-and-tell). If you’re a fan of _Dr. Pimple Popper_, you’ll fit right in — nothing phases you, and you’re comfortable helping people with empathy, kindness, and maybe a laugh when the moment calls for it.

And since dogs are part of our extended family here, you’ll also need to be okay with the occasional wagging tail around the office.

**Key Responsibilities**
- Answer phones and greet walk-in clients with professionalism, patience, and empathy.
- Provide product and service information to healthcare professionals, caregivers, and patients.
- Accurately complete data entry and manage client records in our ERP system (Acumatica).
- Coordinate with warehouse, sales, and operations teams to ensure a smooth client experience.
- Advocate for clients by understanding their needs and helping them find the right solutions.

**What We’re Looking For**
- Strong administrative skills and attention to detail — you love accuracy and organization.
- Excellent English communication; you can explain things clearly, even when the question is unusual.
- Empathy and patience, with the ability to maintain healthy boundaries.
- Comfort working with healthcare products and situations that may involve sensitive (and sometimes gross) topics.
- A sense of humour and adaptability — no two days are exactly the same.
- Team orientation — we are one team, and everyone supports each other.
- Tech-savvy; ERP experience is an asset.
- Health-conscious lifestyle; non-smokers preferred due to sensitivities in the workplace.

**Why Join Us**
- Be part of a close-knit, supportive team.
- Full benefits including medical, dental, and health spending account.
- Monday to Friday, weekends and holidays off.
- Work with purpose, helping clients who truly need your support.
- An office where both humour and dogs are welcome.

**How to Apply**

Pay: From $50,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

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