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Customer Service Representative Lead Hand
3 weeks ago
**COME GROW WITH US**
McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow. We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011
**ABOUT THE OPPORTUNITY**:
McDougall Energy Inc. is looking to fill a part time **Lead Hand - Customer Service Representative** position at our **Memorial Ave Esso Convenience Store and Retail Fueling Station** located in Thunder Bay, ON.
Reporting to the Manager, this position is responsible for:
- Providing prompt, efficient and courteous customer service to all customers.
- Maintaining a clean, safe, customer friendly work environment.
- Ensure all exterior store conditions are maintained to enhance the properties curb appeal.
- Ensure accurate operation of cashier systems.
- Ensure all paperwork is accurate and balanced.
- Adhere to all company policies and procedures as prescribed.
- Enforcing age verification for the sales of tobacco and lottery products.
- Support and assist the Manager will all aspects of retail operations.
**ABOUT YOU**:
- High School Certificate
- Three (3) to five (5) years in customer service
- Strong customer service, and organizational skills
- Friendly enthusiastic and customer service focused
- Superior customer service skills with a desire to be part of a performance-driven team
- Must be able to communicate clearly and effectively with customers and coworkers
- Ability to stand for long periods of time
- Must be able to work night shifts and weekends and holidays
- Valid G drivers license and reliable vehicle
**WHAT WE OFFER**:
We offer career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.
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