Veterinary Customer Service Representative

2 weeks ago

Mississauga, Canada Lakeshore Animal Health Partners Full time

**Job Overview**

**Lakeshore Animal Health Partners (“LAHP”)** is seeking an Overnight Customer Service Representative for our 24/7 emergency and referral hospital.

LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access to the same quality of healthcare available to their owners. We are looking to hire Customer Service Representatives for our 24/7 Emergency and specialty hospital.

The technical proficiency and medical equipment at Lakeshore Animal Health Partners equals or exceeds that found in many sophisticated human hospitals; our 3-Tesla MRI provides clinicians with exceptional diagnostic capabilities. Furthermore, AI-enabled software systems and our hospital design, informed by veterinarians in our network, help support our clinicians by keeping their focus on delivering high-quality care to patients.

**About the Role**
- Passion for what you do every day Enthusiasm, energy and a positive attitude
- Previous experience working in a veterinary clinic
- A strong desire to educate and build solid relationships with clients
- Strong communication skills
- An ability and desire to flourish in new environments

Under the supervision of the Floor Manager, the duties and responsibilities of the CSR include, but are not limited to, the following:

- Excellent communication skills in English; proficiency in another language is a plus
- Triaging appointments/emergency walk-ins
- Ability to multi-task and prioritize tasks effectively
- Setting up new clients and patients in our electronic medical software (ezyVet)
- Follow through with pet insurance forms
- Financial transactions
- Admitting and discharging patients
- Provide clients and referring veterinarians with information regarding LAHP services
- Maintain a clean working environment - including reception desk, client waiting room and exam rooms
- Exemplary customer service skills
- Strong attention to detail
- Excellent written and verbal communication skills
- Exceptional organization sills
- Thrives in a fast-paced environment
- Takes initiative and accepts accountability
- Eagerness to learn and ask questions
- Shift hours will vary_ (evenings, overnights and weekends).

**What LAHP Has to Offer You**
- Friendly and supportive work environment
- Mentorship
- Access to medical webinar events throughout the year by leading specialists
- Opportunity to advance in your career and career planning
- Commitment to the community and to helping pets in need
- Competitive medical and pet supply discounts
- Canada wide internal transfer opportunities

We offer an exciting work environment. Benefits include medical/dental coverage, paid sick days, paid continuing education, uniform allowance and a generous pet discount.

**Ability to Commute/Relocate**: Mississauga, ON - reliably commute or plan to relocate before starting work (required)

**Education**:Secondary school (preferred)

**Experience**:

- Veterinary reception: 2 years (required)
- Customer service: 3 years (preferred)

**Work Location**: In person

We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee assistance program
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 12 hour shift
- Evening shift
- Night shift

**Education**:

- Secondary School (preferred)

Work Location: In person

  • Veterinary Client Service Representative

    2 weeks ago

    Mississauga, Canada Lakeshore Animal Health Partners Full time

    **Job Overview** **Lakeshore Animal Health Partners (“LAHP”)** is seeking for a Client Service Representative for our 24/7 emergency and referral hospital. **About the Role** - Passion for what you do every day - Enthusiasm, energy and a positive attitude - Previous experience working in a veterinary clinic - A strong desire to educate and build solid...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Canada Veterinary Emergency and Referral Hospital of West Toronto Full time

    **NVA Compassion-First is now Ethos Veterinary Health We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a...

  • Veterinary Assistant/technician

    5 days ago

    Mississauga, Canada Millcreek Veterinary Clinic Full time

    We are a small animal companion veterinary clinic looking to expand our staff. We are looking to hire a friendly & ready-to-learn individual, preferably with veterinary experience. The common duties will be; preforming radiographs, handling cats & dogs, assisting with the Veterinarian with appointments, surgeries and various procedures, dispense medications,...

  • Veterinary Client Service

    7 days ago

    Mississauga, Canada National Veterinary Associates Full time

    The Veterinary Emergency and Referral Hospital of West Toronto in Mississauga, is a newly established after hours emergency clinic and referral hospital, offering urgent care to pets and their owners when their family veterinarian is closed along with specialty veterinary medicine. We have been operating since 2011 but will be moving into a new facility. We...

  • Surgery Registered Veterinary Technician

    3 weeks ago

    Mississauga, Canada Ethos Veterinary Health Full time

    Veterinary Emergency and Referral Hospital of West Toronto is looking for an experiencedRegistered Veterinary Technicianto join our surgical team! Schedule: - M-TH 8a - 6p - NO WEEKENDS! - NO ON CALL! Compensation:Starting from $28 - can increase based on knowledge & experience What We Offer: - Work-Life Balance: No weekends, no on-call shift, and no...

  • Emergency Registered Veterinary Technician

    1 week ago

    Mississauga, Canada Ethos Veterinary Health Full time

    $3000 SIGN ON BONUS! Veterinary Emergency and Referral Hospital of West Toronto is looking for an experienced Registered Veterinary Technician to join our emergency team! Schedule: - Three 12-hour shifts - Rotating days and overnights - Every other weekend Compensation: - $28 - $35 - $3000 sign on bonus What We Offer: - Comprehensive Benefits: Premiums...

  • Veterinary Customer Service Lead

    6 days ago

    Mississauga, Canada Lakeshore Animal Health Partners Full time

    **Job Overview** **Lakeshore Animal Health Partners (“LAHP”)** is seeking a Customer Service Representative for our 24/7 emergency and referral hospital. LAHP is located in the Greater Toronto Area and offers 24/7 emergency care alongside a comprehensive array of specialty veterinary services. Our guiding mission at LAHP is to provide pets with access...

  • Emergency Registered Veterinary Technician

    1 week ago

    Mississauga, Ontario, Canada Ethos Veterinary Health Full time $28,000 - $42,000 per year

    $3000 SIGN ON BONUSVeterinary Emergency and Referral Hospital of West Toronto is looking for an experienced Registered Veterinary Technician to join our emergency teamSchedule:Three 12-hour shiftsRotating days and overnightsEvery other weekend Compensation:$28 - $35$3000 sign on bonusWhat We Offer:Comprehensive Benefits: Premiums 100% covered by the...

  • Emergency Registered Veterinary Technician

    6 days ago

    Mississauga, Canada Ethos Veterinary Health Full time

    $3000 SIGN ON BONUS! Veterinary Emergency and Referral Hospital of West Toronto is looking for an experienced Registered Veterinary Technician to join our emergency team! Schedule: - Three 12‑hour shifts - Rotating days and overnights - Every other weekend Compensation: - $28 - $35 per hour - $3000 sign‑on bonus What We Offer: - Comprehensive...

  • Emergency Registered Veterinary Technician

    4 weeks ago

    Mississauga, Canada Ethos Veterinary Health Full time

    Emergency Registered Veterinary Technician Veterinary Emergency and Referral Hospital of West Toronto is looking for an experienced Registered Veterinary Technician to join our emergency team! Schedule Three 12-hour shifts Rotating days and overnights Every other weekend Compensation Starting at $28 per hour – will increase with advanced knowledge and...