Patient Registration Clerk

Exceptional Care-Exceptional People

The Brant Community Healthcare System is a two site Community Hospital located in Brantford and Paris, Ontario.

The Brantford General is an acute care hospital
The Willett in Paris is an urgent care centre and transitional beds

By choosing to work at Brant Community Healthcare System (BCHS), you are joining an organization with more than 130 years of making a positive difference in the lives of the people we serve throughout our communities. We value Care, Accountability, Respect and Equity, and we are working together to build a healthier community

Why Choose BCHS?

Tuition Reimbursement (Centralized Education Fund)
Casual, Part time and Full time positions
HOOPP Pension Plan
Unionized with SEIU
Predictable work locations
Discounted onsite parking (no shuttles or waiting lists)
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Ongoing infection and prevention control measures, education, appropriate PPE and support available to all employees.

Position Summary

This position is the first point of contact for most of our patients and your skills as a Brant Community Healthcare System ambassador will prove invaluable. A personal commitment to place the patient's best interest first and foremost when providing service, with a commitment to confidentiality of all information related to patient care, is a must. Reporting to the Manager, Health Information Management, you will be an active team member, in a multi skilled/multi disciplinary environment.

Primary Responsibilities

Completing the registration process for all patient services including but not limited to ER, FC, Pre-op, Ambulatory Care, Cardiac Diagnostics, WHC, DEC.
Scheduling patients through community wide scheduling
Distribution of patient information, through manual and technical means, while maintaining the integrity of all data.
Switchboard/Dispatching coverage as required
Other duties as assigned

**Mandatory Qualifications**:
Graduate of Medical Office Assistant program or equivalent
Medical Terminology Certificate
Proficient in keyboarding and data entry
- 50 WPM
Experience in community wide scheduling
Experience with Microsoft Office including Word and Excel
Previous experience with Meditech

**Mandatory Competencies**:
Demonstrated ability to work under pressure.
Demonstrated knowledge of health care utilization processes
Demonstrated ability to work independently as well as within a multi disciplinary team setting
Demonstrated exemplary customer service and communication skills
Ability to plan and set objectives and prioritize workload.
Self-directed, reliable, mature, dependable individual
Demonstrated ability to work under pressure in emergency situations
Must be available for all shifts, weekends and statutory holidays.
Excellent attendance record
Able to handle all physical demands

**Physical Demands**:
Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, push, with the ability to maintain a high standard of performance. 75% of the shift you will have lengthy sitting, intensive visual concentration and use of VDT

**Primary Responsibilities also include**:
Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions.

To ensure there is equal opportunity during the recruitment and selection process, BCHS provides accommodation for applicants with disabilities upon request.