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Customer Service Representative

2 weeks ago

Arnprior, Canada Firehouse Subs Full time

**Job Overview**

**Duties**
- Provide accurate information regarding products and services, addressing customer needs effectively.
- Perform data entry tasks to maintain up-to-date customer records and interactions.
- Utilize analysis skills to identify trends in customer feedback and suggest improvements.
- Engage in upselling opportunities by recommending additional products or services that meet customer needs.
- Maintain a high level of phone etiquette while handling calls with professionalism and courtesy.
- Collaborate with team members to resolve complex issues and enhance overall customer experience.
- Ensure compliance with company policies and procedures while delivering outstanding service.

**Qualifications**
- Proven experience in a customer service role is preferred.
- Familiarity with sales techniques and upselling strategies is a plus.
- Excellent phone etiquette and interpersonal skills are essential for effective communication with customers.
- Proficient in data entry with attention to detail to ensure accuracy in customer records.
- Ability to analyze information and provide solutions based on customer needs.
- A positive attitude with a commitment to providing exceptional service. Join our team as a Customer Service Representative where your contributions will make a difference in enhancing our customers' experiences

**Job Types**: Full-time, Part-time

Pay: $17.20-$17.50 per hour

Work Location: In person