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Principal Trainer
2 weeks ago
**Job Description**:
For over 20 years, Collingwood General & Marine Hospital (CGMH), Georgian Bay General Hospital (GBGH), Headwaters Health Care Centre (HHCC) and Royal Victoria Regional Health Centre (RVH) have been in partnership sharing a single Health Information System (HIS) - Meditech. This group has come to be known as “Regional Digital Health”. With the implementation of Meditech Expanse, RVH has been identified by the partnership as the Lead agency providing regional Meditech support and some other key services. The primary purpose of this partnership of the four hospitals is to improve patient safety and quality of care by promoting and maintaining a one patient, one record vision in our single shared HIS. The RDH Partnership has identified information and technology as key pillar to support a safe and efficient patient experience while driving clinical excellence.
** & ACCOUNTABILITIES**
Principal Trainers are pivotal in the Regional Digital Health Strategy and are grounded in the pillar for enhancing systems for Provider, Clinicians and Staff, aimed to drive improvement of education and communication between our provider teams as well as to improve efficiencies in workflows.
As a Provider Principal Trainer, you will report to the Regional Manager, Clinical Informatics: Provider & Ancillary, specifically on the Provider System Team. As a Principal Trainer, you will provide support for Provider users (Physicians, PA, NP etc.) across the Regional Digital Health partners (Collingwood General and Marine Hospital, Georgian Bay General Hospital, Headwaters Healthcare Centre and Royal Victoria Regional Health Centre). Principal Trainers will provide instructor-led provider end user training through classroom or remote learning settings, as well as end user support. They will assess the training needs of end users during the course of training and deliver training materials effectively using techniques for individuals with different levels of computer literacy and styles of learning. This role includes maintenance of the training environments, training materials and competency assessments.
**RESPONSIBILITIES**
As a Principal Trainer-Provider, you will:
- Demonstrate Provider Practice Understanding of workflows and Technological Proficiency.
- Practice with the patient and family at the centre of your decision making, followed by clinical user workflow and satisfaction with the HCIS.
- Role model positive attitude in alignment with the RDH Strategic Vision and RVH Values.
- Demonstrate knowledge of hospital staff workflows and roles to inform training and support trainees as a Meditech Expanse systems education expert.
- Encourage evidence-based practice, continuous quality improvement, scientific inquiry and research within clinical disciplines and across RDH partner care teams.
- Have knowledge and understanding of Provincial standards and by laws (Ex: Hospitals Act), external accreditation bodies (Ex: Accreditation Canada), and clinical regulatory bodies and standards (Ex: CPSO, CRTO etc.)
- Experience with Front end dictation (Dragon Dictation), provider workflows, ordering practice and order sets.
- Demonstrate confidentiality regarding user and patient information.
- Development and Delivery of End-User Training.
- Prepare for and provide training to all levels of provider staff.
- Modify instructional methods based on individual and group needs.
- Monitor learner progress and provide additional coaching as needed, during training class.
- Provide feedback to management and RDH team regarding process improvements, end-user feedback, and content gaps.
- Support and Drive Provider User HCIS Skills Development.
- Encourages, promotes, and facilitates continuous HCIS learning opportunities and materials to improve Provider practice and satisfaction within the HCIS.
- Creates and maintain an environment (physical and virtual) that optimizes learning, to ensure ongoing educational opportunities on clinical practice and HCIS skills for Provider staff.
- Provides regional educational support, collaboration and training opportunities when required and/or requested by regional partners when able to.
- Acts as an HCIS educational consultant for Provider Users.
- Facilitates HCIS knowledge transfer, information and support in the Practice setting for Provider Users
- Provide proactive pre-/post
- training support to users, including troubleshooting system issues.
- Organizing, Planning, and Resource Coordination.
- Collaborate with RDH administrative support team for scheduling and coordinating training sessions across the region.
- Manage multiple projects and tasks and prioritize effectively.
- Maintain training rooms and technologies: ensure appropriate technology is identified, available, and in working order.
- Schedule and/or attend meetings to support training program development and evaluation.
- Participate in Change Management.
- Demonstrate knowledge of Technological Acceptance Model (TAM).
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