Marina Supervisor

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.
Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.
If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.
Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

Role Summary
The Marina Supervisor is responsible for assisting in the successful operation of the Marina. This position ensures implementation and compliance with marina policies, procedures, rules and regulations, protocol and practices. This role has an overall responsibility for supervising the Marina department in cooperation with the Marina Manager and provides guidance and direction to Colleagues.

**Responsibilities**:

- Oversee daily department operations in marina, including start of shift briefings and assignments
- Serve as an individual contributor and department role model by performing technical or functional job duties
- Assist in creating weekly Colleague schedules ensuring labour adequately meets business needs
- Assist with processing seasonal, and transient docking slip assignments.
- Renew seasonal slip assignments and complete point of sale transaction for dockage
- Responsible for all berth assignments and slip classifications, ensuring accurate and current information regarding the status of each slip and vessel
- Assist with coordinating and scheduling seasonal haul out, launch and servicing activities
- Assist in the issuing and deactivation of marina access cards
- Handle boater inquires, concerns, emergencies immediately and effectively
- With the Marina Manager, effectively lead the Marina team
- Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed
- Ensure all vessels follow Marina rules and regulations, policies and procedures, protocols, and practices
- Operate vehicles, and boats required for Marina operations
- Lead and coach the Marina Colleagues, ensuring the successful internal operations of the Marina including professional and courteous customer service, complete utilization and accuracy of the Marina’s management software system, proper training and supervision of all Colleagues and timely and accurate billing and collection of all Marina revenues
- Attend meetings in the absence of the Marina General Manager and Assistant Marine Manager
- Respond to guest inquiries in a timely manner
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required

**Requirements**:

- 3-5 years’ previous experience in a similar role within the marina industry
- Must possess a Pleasure Craft Operators Card or obtain within 3 months
- A VHF Radio Operators License an asset
- High school diploma required; University/college degree or coursework preferred
- Previous marina experience, including knowledge of fuel dock and dock shop
- Must possess excellent customer service skills
- Must have boating experience in the recreational marine industry
- Local knowledge of waterways including Lake Simcoe and the Trent Severn Waterway an asset
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings, weekends and holidays
- Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
- Stand, sit or walk for an extended period or for an entire shift
- Reach overhead and below the knees, including bending, twisting and pulling
- Move over s