Retail Cannabis Store Manager

**RETAIL CANNABIS STORE MANAGER**

**Location: 50 Westmount Road North, Waterloo, ON**

Other Store Locations:
1021 Pape Avenue, Toronto, ON

2002 Lawrence Avenue East, Toronto, ON

821 Brimley Road, Toronto, ON

970 The Queensway, Toronto, ON

1239 Bloor Street West, Toronto, ON

492 Parliament Street, Toronto ON

2620 Danforth Avenue, Toronto ON

225 George Street N, Peterborough ON

**growersretailcannabis.ca**

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The **Retail Cannabis Store Manager **will be responsible for the overall management of staff, standard operating procedures, scheduling, inventory, compliance, supplies and all other tasks that arise in a dynamic retail environment. The **Retail Cannabis Store Manager **will develop operational and sales objectives, maximize revenue goals and ensure sound record keeping.

**DUTIES AND RESPONSIBILITIES**

Under the supervision of the Retail Cannabis Store District Manager, the duties and responsibilities of the **Retail Cannabis Store Manager** include, but are not limited to, the following:

- Must adhere to all company standards of conduct;
- Manage all opening and closing procedures;
- Accountability and management of cash handling procedures;
- Train employees, develop top talent, provide constructive feedback to help employees meet expectations and goals;
- Lead, motivate, inspire, and coach employees to create a customer-centric environment resulting in a memorable and positive customer experience;
- Deliver exceptional customer service by observing, listening, interacting, and following up with customers to ensure satisfaction and issue/complaint resolution;
- Recruit, hire, and train all store employees in coordination with Human Resources policies and procedures;
- Oversee and manage store merchandising, daily operations, collaborate with marketing, and execute overall store and company standards;
- Provide bi-weekly reports on cannabis inventory;
- Meet all compliances for inspections as per AGCO guidelines;
- Meet all requirements/procedures/record keeping as per AGCO guidelines;
- Maintain a clean and safe environment for all employees and customers;
- Schedule store hours and staffing;
- Review and submit sales and operational reports to management; and
- Other duties as assigned.

**MINIMUM REQUIREMENTS**
- Minimum one to three (1-3) years of retail management experience or experience at a manager level in a customer service environment;
- High school diploma;
- Strong leadership skills to manage and mentor staff;
- Knowledge of retail cannabis is considered an asset;
- Strong computer skills and basic software experience;
- Effective communication skills (written and verbal) and interpersonal skills including conflict resolution;
- Understand applicable federal, provincial and municipal laws and regulations as they pertain to the industry, safety regulations and standard operational procedure; and
- Strong floor leadership and coaching skills to develop and motivate staff.

**KEY RELATIONSHIPS**

This position interfaces with internal and external contacts:

- Internal: Corporate Management Team, Managers, Assistant Managers, Sales Associates
- External: Customers, Suppliers, Vendors, Ontario Cannabis Store (OCS) Staff, Alcohol and Gaming Commission of Ontario (AGCO) Staff, City and Municipal Staff, Local Businesses, Community Event Planners

**WORKING CONDITIONS**
- Work normal business hours including evenings, weekends and holidays;
- Must be able to lift up to twenty-five (25) lbs.;
- Required to work in a busy, open area which may result in constant interruptions;
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Required to meet a number of deadlines which may cause stress.

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person