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Café Supervisor

2 weeks ago

Toronto, Canada 34 Hospitality Group Full time

Simit & Chai offers a convenient and quality dining experience for the busy professionals working in the Thompson Reuters HQ building. The emphasis on elevated breakfast and lunch items, along with finely crafted coffee and tea products, suggests a commitment to both quality and variety.

For the new Supervisor role, a hands-on approach is essential to ensure smooth daily operations. This means being actively involved in overseeing the team, managing tasks, and ensuring customer satisfaction. The Supervisor will be responsible for tasks such as staff scheduling, inventory management, maintaining cleanliness and hygiene standards, handling customer inquiries or issues, and also assisting with food preparation or serving during busy periods.

Given the location and target demographic of office workers, efficiency and attention to details are key priorities for this role. They'll need to balance the demands of maintaining high standards with the need for quick service to accommodate the busy schedules of the clientele. This is an exciting opportunity for someone who thrives in a fast-paced, customer-oriented environment.

**Responsibilities**:

- Oversee and coach team as well as conducts regular check-ins with all staff
- Monitors business flow and efficiently schedules staff
- Ensures quality and consistency of our food and beverages upholding our standards and practices.
- Maintains high levels of quality control, hygiene, and health and safety
- Upholds professional restaurant image, including restaurant cleanliness, proper work uniform and appearance standards
- Establishes and enforces exceptional outstanding customer experience

**Qualifications**:

- Supervisory and Customer Service experience
- Demonstrated ability to lead
- Prior similar experience in a coffee shop and breakfast/lunch service environment (having worked with semi-automated espresso machine extensively and able to craft espresso-based drinks in a high-paced environment as well as sandwiches).
- Excellent communication skills

Weekend availability is a must, 6 days per week.

Shift will vary between 7:00 AM to 5:00 PM

Pay: From $48,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Every Weekend

Supplemental pay types:

- Tips

**Experience**:

- Food preparation: 4 years (required)
- Barista: 4 years (preferred)
- Cafe Supervisor: 6 years (required)

Licence/Certification:

- Smart Serve (preferred)
- Food Handler Certification (required)

Work Location: In person