Guest Services Agent
1 week ago
Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 16 to 24 hours per week
- Education:
- Expérience:
- **Education**:
- Secondary (high) school graduation certificate
- ** Work setting**:
- Hospitality industry
- Urban area
- Hotel, motel, resort
- ** Tasks**:
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
- ** Computer and technology knowledge**:
- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Internet
- ** Transportation/travel information**:
- Own transportation
- Public transportation is available
- ** Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- ** Personal suitability**:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
- ** Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- ** Experience**:
- Experience an asset
- ** Other benefits**:
- Other benefits
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