Customer Service Ambassadors

**Customer Service Ambassadors**

**(Seasonal May to October)**

**Working for City of Thorold**

By joining the City of Thorold team, you will be choosing to become part of the fastest growing municipality in

the beautiful Niagara region. Working with us means a supportive and collaborative team environment. We

invest in our people and prioritize creating opportunities for our employees to learn and grow in their roles.

**Lock 7 Viewing Centre**
**(Operating hours are from 9-5 pm, 7 days per week)**

**Primary Function**

Under the direction of the Tourism Supervisor, successful applicants will be responsible for the daily

administrative functions of the Thorold Lock 7 Viewing Centre.

**Duties and Responsibilities**

Greet visitors as they arrive to the Viewing Centre

Provide information regarding the Lock 7 ship schedule, promoting Thorold business, and local
events and activities

Assist with maintenance, cleaning and disinfecting of viewing centre amenities including lobby, office
and washroom

Track facility measurables including daily attendance, purpose of guest visits and frequently asked
questions

Answer questions from the general public and patrons

Other duties as assigned

**Thorold Community Pool**

**Primary Function**

Under the direction of the Aquatic Supervisor, successful applicants will be responsible for the daily

administrative functions of the Thorold Community Pool.

**Duties and Responsibilities**

Greet patrons and facility guests as they arrive to the Pool

Register participants for Aquatic Programs and Swim Passes via Activenet Software

Take payments for drop in and registered swim programs

Assist with maintenance, cleaning and disinfecting of pool amenities including lobby, office and
change rooms

Report all incidents/injuries to appropriate staff

Manage facility capacity

Support Aquatic Staff with administrative functions, including, but not limited to, managing
attendance lists and pool records

Answer questions from the general public and patrons

Other duties as assigned

**Thorold Community Market**
**(Wednesday’s 4:30pm-9:30pm)**

**Primary Function**

Under the direction of the Events Co-ordinator, successful applicants will be responsible for the daily
administrative functions of the Community Market.

**Duties and Responsibilities**

Greet visitors as they arrive at the Community Market

Provide information regarding community events, promoting Thorold business, and local activities

Assist with booth set up and tear down

Answer questions from the general public and patrons

Other duties as assigned

**Education/Experience**

Current Standard First Aid with CPR-C is considered an asset

Previous experience in Recreation and/ or Tourism Sector is considered an asset

Demonstrated high level of organizational and customer service skills

Computer proficiency, including Microsoft Office, Outlook, and Activenet (or equivalent)

Vulnerable Sector check

**Conditions of Employment**

Staff work locations will alternate between the Lock 7 Viewing Centre, Thorold Community Pool and Community

Market.

**Rate of pay**: $17.20 per hour

**Position Type**: Part time, seasonal (10-30 hours per week)

**Hours of Work**: Shifts range between 8:30am - 9:30pm

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, the

City accommodates the individual needs of all applicants with disabilities throughout the recruitment, selection

and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process,

please inform staff of the nature of any accommodation(s) that you may require.

Information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy

Act and will be used for employment assessment purposes.