Unit Support Assistant

**OPPORTUNITY TO JOIN OUR TEAM**

Cassellholme, a not for profit, charitable organization, operates a 240 bed Long-Term Care facility, and a Community Support Services program in the district of East Nipissing. Cassellholme is located in the City of North Bay which is situated within 3 ½ hours of both Toronto and Ottawa. Nestled between beautiful Lake Nipissing and Trout Lake, the district offers both urban and country living, with multiple recreational opportunities.

**Position Summary**:
Under the direction of the Unit Manager and supporting the Clinical Department, the Unit Support Assistant is responsible for the provision of administrative services to support the efficient operations of nursing units. Duties include reception, correspondence, booking appointments for residents, stocking, filing and other general clerical duties.

**What can I expect to do in this role?**
- Answer incoming calls to unit, direct calls to appropriate personnel, relay messages, and respond to general inquiries;
- Update and maintain resident information in a computerized nursing information system (Point Click Care);
- Distribute internal correspondence, mail, newspapers and other documents/personal belongings to residents and/or staff;
- Check daily appointment books and book appointments for residents, as well as OTN as needed;
- Set up charts, other admission checklist tasks as needed, for new residents, maintain resident records on unit;
- Arrange transportation, PTAC #’ and escort for external resident appointments;
- Prepare requisition forms for resident laboratory tests, therapy, dietary changes, consults, maintenance work, internal transfers (if required);
- Maintain forms in filing cabinets;
- Perform routine tub audits, and update tub lists as needed;
- Maintain roam alert lists as needed;
- Maintain nursing inventory and stationary supplies on units, thin charts as needed, filing, etc;
- Assist with inventory management and restocking of clinical units to ensure adequate supply of medical and personal care items.
- Collaborate with clinical and support services teams to monitor supply levels and replenish stock in a timely and organized manner.
- Maintain cleanliness and organization of storage areas; follow infection prevention and control practices during stocking procedures.
- Assist residents in the dining room as needed;
- Provide back-up driving relief for resident and client escorts (Client Transport Porter) as needed;
- Other clerical duties as requested

**Qualifications**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Minimum of two (2) years experience in office administration, preferably within a medical environment.
- Self-motivated, adaptive to change and ability to set priorities to meet deadlines.
- Ability to interact with an interdisciplinary team, staff members and residents in a professional & confidential manner.
- Energetic, motivated and positive attitude.
- Excellent interpersonal, written and verbal communication skills.
- Ability to maintain confidentiality and privacy of information.
- Valid driver’s license with clean drivers abstract
- Demonstrates regular attendance in keeping with standards of Attendance Support Program.

**Skills & Competencies**:

- Accuracy, attention to detail, and ability to prioritize multiple tasks
- Strong verbal and written communication
- Professionalism, reliability, discretion, and a collaborative team mindset
- Capability to work independently while supporting clinical team needs

Pay: $25.36 per hour

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative : 1 year (preferred)

Licence/Certification:

- diploma in Medical / Office Administration or related field (preferred)

Work Location: In person

Application deadline: 2025-06-22