Field Support Analyst

Imperial Dade Canada, leading national distributor, has a position open in Montreal. The Field Support Analyst will provide support to end users on a diversity of issues. The incumbent will rely on experience and judgment to plan and accomplish goals. They must display a strong work ethic, take ownership, and have the ability to work with mínimal supervision. In addition, they must be organized and detail-oriented with the ability to handle multiple tasks at once.
Imperial Dade is the leading distributor of foodservice packaging, facilities maintenance supplies and equipment in the U.S. As a provider of customized supply chain solutions, the company serves customers in many business-to-business market segments including supermarkets, healthcare facilities, universities, and restaurants. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves more than 80,000 customers through a footprint of 80+ branches.

**Responsibilities**:

- With high level direction, performs tasks in support of IT projects within estimated time and in accordance with acceptable quality measurements
- Demonstrates a detailed knowledge of the assigned technical environment, and working knowledge of platforms and/or networks and productivity tools.
- Installs, configures, and supports hardware and software that make up the operations architecture. May own support issues and manages small to medium support projects, and may provide direction to other support analysts
- Responsible for resolution of complex technical support issues (workstation, software and./or security)
- May act as the liaison into Information Technology second and third level support groups to assist in expediting the support process.
- Other related duties and responsibilities as required or assigned
- Maintain and update records on hardware, software, repairs, warranties, etc.
- Support the installation, configuration, and tests workstations with supporting hardware, software, and networking components. (i.e. desktops, laptops, RF guns, win10 tablets, scan guns, printers etc.)
- Repair workstation hardware and/or arrange for third-party repairs. Evaluate equipment for upgrade vs. replacement
- Experience with troubleshooting and maintaining printers and other office equipment
- Service desk role - provide second and third-level trouble-shooting assistance with supported software and hardware issues directly or over the phone for remote locations in Canada.

**Qualifications**:

- MCDST (Microsoft Certified Desktop Support Technician) credentials preferred.
- Microsoft Active Directory experience
- Microsoft Productivity Tools (i.e., O365)
- Security and Risk assessment certification an asset (i.e. CompTIA Security+, or Certified Information Systems Security Professional (CISSP))
- Must be able to communicate and interact well with all levels of business (warehouse, CXP, Finance, Sales and Management)
- Fluent English is a MUST, French is an asset
- 5+ years of experience or equivalent proficiency level in desktop support, security, powershell scripting, networking and/or hardware and software support

Working/Other Conditions:

- Hybrid work model.
- Indoor office environment.
- Ability to work in a fast-paced environment.
- Prolong periods of sitting, and computer and phone use.

At Imperial Dade, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits, Pension, Life Insurance, and a generous Paid Time Off Package.