Parts Clerk

**Tony Graham Automotive Group**

**Job Title**

Parts Clerk

**Report to**

Parts Manager

**Location**

1855 Merivale Rd Nepean, ON K2G 1E3- On-Site

**Employment Status**

Full-time permanent

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

The Parts Clerks reporting to the Parts Manager is primarily responsible for assisting the
Dealership’s customers, technicians and retail/wholesale customers with parts requirements. The Parts Clerk is professional and cordial. At time the Parts Clerk may assist with Parts Deliveries.

**What we offer**
You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the
- RRSP/DPSP after two years
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on new and used car sales and parts and service rates
- Paid birthday leave.
- Employees can purchase parts on behalf of their family members and obtain the employee discount.

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**General Responsibilities**:

- Answer telephone enquiries and service customers efficiently and professionally
- Process all parts inventory information and controls into applicable software
- Work with parts team to ensure accuracy and resolve any discrepancies
- Purify files on a regular basis
- File all Manufacturer’s reference paper work; i.e. packing slips, bills of lading, etc.
- Verify all Manufacturer's packing slips to invoices
- Verify all purchase orders against invoices
- Stamp all invoice packaging slips daily
- Maintain and revise inventory computer system as required
- Attend department meetings as required
- Assist in verifying, transcribing and coding all repair orders for accuracy and legibility
- Maintain clean and orderly work areas and equipment
- Control daily parts ordered for service department
- Verify security and lock up at day's end as required
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities are required and/or as assigned

**Retail/Wholesale Customers**:

- Handle all telephone parts orders for pick-up and delivery
- Obtain a deposit (or full payment on non-returnable items) on all retail orders
- Obtain customer signature for all charge accounts
- Receipt cash customer invoices and place cash in cash drawer
- Pick invoices and place in appropriate bins all wholesale telephone orders
- Envelope cash at day's end when required and deposit in Manager's office
- Follow Dealership's policies and procedures in conjunction with inventory control systems
- Price body shop parts, estimate and order necessary parts

**Technician Parts Sales**:

- Ensure all parts are invoiced to appropriate service, new vehicle and used vehicle repair orders
- Ensure all special-order tie-up parts are accurately entered on appropriate parts slips
- Serve customers in a courteous, helpful and professional manner
- Assist in working with service department to expedite handling of price quotes and sales for pre-picking
- Assist in issuing and charging all parts against appropriate work orders/requisitions for accurate inventory control

**Education and Qualification**
- Completion of Secondary School
- 1-2 years previous Retail & Customer Service experience
- Valid Driver’s Licence and acceptable