Automotive Service Advisor

2 weeks ago

Simcoe, Canada Blue Star Ford Lincoln Full time

_**Join The Automotive Market Leader in Norfolk County**_

**Blue Star Ford Lincoln** represents a tradition of dealership excellence. We're searching for a qualified **Automotive Service Advisor** to add to our strong service team. As part of Blue Star Ford Lincoln's culture and vision, we believe success comes from great people who are inspired, and have a passion for what they do.

As a Service Advisor on our team, you will have superb customer service skills, ability to work effectively under pressure, excellent communication skills, and confidence to present recommended service work to customers that will earn trust and foster on-going relationships_and you will naturally have the kind of personality that has customers feeling welcome, each and every time_

**Duties and Responsibilities**: greet customers via telephone and in person, provide professional customer service by listening carefully to enquiries and requests, ask questions to identify service needs, resolve customer concerns and sell additional services when appropriate, estimate cost and completion times/settle customer accounts, communicate with customers about status of work, coordinate activities to ensure repair work is fixed right the first time and completed on time, obtain customers' written approval on all repair orders at the time of the write-up or when closing additional add-on sales, inspect every finished repair order for proper completion, pricing accuracy and legibility, deliver the vehicle in perfect condition every time, and follow up with customers to ensure complete satisfaction.
- *Please note: Previous Service Advisor Experience will be considered a strong asset, as well as experience using CDK. In addition, Automotive Repair Knowledge is a must._

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Simcoe, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: One location

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