Major Incident Manager
4 days ago
**dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
**Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.
**dunnhumby** employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.
**We're looking for a Major Incident Manager who expects more from their career. **It's a chance to extend and improve dunnhumby's Global Service.** **It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers. Joining our **Service Operations** team, you'll work with world class and passionate people to **champion, manage and continually improve our Major Incident and Incident processes.**
***What we expect from you**
- Strong ITSM/ITIL knowledge, specifically around Major Incident and Incident Management. The more you know about other areas around you (Problem, Change, Capacity, Continual Improvement etc, the better).
- Strong Stakeholder Management. You will be required to present to the Leadership Team and Execs on a regular basis, and you will need to be confident in your abilities and understanding of our Services to do so.
- Technical Knowledge and a thirst for more. Dunnhumby's architecture is a complex thing. We do not expect anyone to join us with this knowledge, but we both expect and need someone who is keen to learn.
- ServiceNow experience.
- Continual Improvement.
- Advanced Spanish proficiency
**What you can expect from us**
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
**Our approach to Flexible Working**
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)
-
Major Incident Manager
1 week ago
Toronto, Canada Rivago Infotech Pvt Full time**Role: Incident Manager** **Location: Toronto, ON (Hybrid)** **Duration: Long term Project** **Mandatory: major Incident, AWS,ITIL** Major Incident management team is a support team established to ensure resolution of major incidents impacting business units. Goal: Accurately identify a major incident, promptly engage technical resources, effectively...
-
Major Incident Manager
1 week ago
Toronto, Canada Ingenico Full timeDate: Oct 3, 2025 - Company: - Location: Toronto HQ, CA, L4W 5L9 **WELCOME TO**INGENICO** - Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of...
-
Senior Major Incident Manager
3 weeks ago
Toronto, Canada Women Thrive Magazine Full timeA leading financial institution in Toronto is seeking a Senior Problem Management Specialist. You will drive the recovery of major incidents, manage communications with stakeholders, and conduct post-incident reviews to prevent recurrences. The ideal candidate has extensive experience in major incident management, excellent communication skills, and a...
-
Senior Major Incident Manager
6 hours ago
Toronto, Canada Women Thrive Magazine Full timeA leading financial institution in Toronto is seeking a Senior Problem Management Specialist. You will drive the recovery of major incidents, manage communications with stakeholders, and conduct post-incident reviews to prevent recurrences. The ideal candidate has extensive experience in major incident management, excellent communication skills, and a...
-
Senior Major Incident Manager
3 weeks ago
Toronto, Canada Thebusinessyear Full timeA leading bank in Canada is seeking a Senior Problem Management Specialist to join their Global Technology Services team. You will drive the recovery of major incidents, manage communications with business and IT stakeholders, and conduct post-incident reviews. The role requires at least 5 years of experience in Major Incident management within a complex IT...
-
Senior Major Incident Manager
6 hours ago
Toronto, Canada Thebusinessyear Full timeA leading bank in Canada is seeking a Senior Problem Management Specialist to join their Global Technology Services team. You will drive the recovery of major incidents, manage communications with business and IT stakeholders, and conduct post-incident reviews. The role requires at least 5 years of experience in Major Incident management within a complex IT...
-
Senior Major Incident Manager
3 weeks ago
Toronto, Canada DeFi Planet Full timeA leading bank in the Americas is seeking a Senior Problem Management Specialist in Toronto. In this role, you will be responsible for driving the recovery of major incidents and managing communications with stakeholders. Ideal candidates should possess over 5 years of experience in major incident management within complex IT environments, as well as ITIL...
-
Senior Major Incident Manager
6 hours ago
Toronto, Canada DeFi Planet Full timeA leading bank in the Americas is seeking a Senior Problem Management Specialist in Toronto. In this role, you will be responsible for driving the recovery of major incidents and managing communications with stakeholders. Ideal candidates should possess over 5 years of experience in major incident management within complex IT environments, as well as ITIL...
-
Senior Major Incident Manager
6 hours ago
Toronto, Canada Swagher Full timeA leading bank in the Americas seeks a Senior Problem Management Specialist in Toronto. In this role, you will drive the resolution of major incidents and communicate with stakeholders. You’re expected to have over 10 years of IT experience, including 5 years in Major Incident management. An ITIL certification is required. The position offers competitive...
-
Major Incident Manager
6 hours ago
Toronto, Canada Scotiabank Full timeA leading financial institution in Toronto is seeking an Incident Manager for an 18-month contract. This role involves driving recovery from major IT incidents, managing communications across business and IT stakeholders, and collaborating with support teams. Candidates should have extensive experience in major incident management and dealing with...
