IT Network Operations Owner

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun. We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough. But that's what makes the journey worthwhile. So, lace up your boots and let's tackle the climb together. **The Opportunity**: Continued rapid growth fueled by our focus on delivering disciplined growth to build a bigger, more capable, more productive, and more responsible business has created the opportunity to strategically invest in the creation of an IT Network Operations Owner position. **Position Summary**: Riverside Natural Foods Ltd. currently operates IT networks at 3 sites in GTA, one site in Calgary and one site in Chicago, as well as on AWS cloud. The IT Network Operations Owner, who is a member of the IT infrastructure team, is responsible for overseeing the day-to-day operations of the company's IT network infrastructure. This role ensures the capacity, security, reliability, and efficient operation of the IT network at all sites and in the Cloud. This role will also collaborate with the IT Infrastructure Architect to define company-wide network infrastructure needs, road-mapping, and managing projects to meet the needs. **Primary Responsibilities**: - Supervises network service partners to monitor network performance and troubleshoot issues as they arise. Leads regular network performance, issue and SLA reviews. - Ensures the network operations comply with industry standards and regulatory requirements. - Maintains comprehensive documentation of network configurations, processes, and procedures. Ensure all network changes are documented and communicated to relevant stakeholders. - Manages the installation, configuration, and maintenance of network hardware and software under the guidance of the IT Infrastructure Architect. - Manages relationships with network service providers and hardware/software vendors. Negotiate contracts and service agreements. - Collaborates with IT Infrastructure Architect to create and maintain a Disaster and Recovery Plan of IT network infrastructure. - Collaborates with IT Security Owner to ensure the security of the network. - Collaborates with IT Infrastructure Architect to deliver IT Network improvement projects. - Responsible for the budgeting and tracking the costs associated with the IT network operations. - Provides service reports regularly. - This is a full-time on-site position. - This position requires travelling in Canada and USA up to 4 times a year. Requires working occasionally outside of the regular business hours due to project work or network emergencies. - Other duties as required. **Reporting Relationships** - This position reports to the Director of Technology and Innovation **Qualifications** - Bachelor's degree in computer science, Information Technology, or a related field. - Minimum of 3 years of experience in IT Network supporting or a related role. - Must have strong knowledge and hands-on experiences of network infrastructure, including TCP/IP, DNS, DHCP, Routers, Switches, Firewalls, and Wireless Networks etc. - Must have experience in managing IT projects that involve 3rd party IT service and solution providers. - Certifications related to network management, such as CCNA, HP Aruba, etc. are stronger preferred. - Other relevant certification such as ITIL, CISSP, Fortinet etc. is an asset. - Cloud platforms training and certification, such as AWS is an asset. - **PASSIONATE** and has a desire to learn, roll-up their sleeves and set an example as a "doer". - Ability to prioritize and multitask multiple projects at the same time. - Ability to work autonomously. - Ability to work well under pressure in a fast-paced environment. - Strong problem-solving skills and attention to detail and accuracy. - Excellent interpersonal and collaboration with a proven ability to successfully deal with complex issues working within the context of cross-functional teams. - Strong verbal, written and interpersonal skills. - Exceptional time management and organizational skills, self-starter with a high level of initiative and **ADAPTABILITY**: - **TEAM** player with a positive attitude. - Demonstrates** HUMILITY**throughout the company on a daily basis. - Aptitude to exhibit, **RESPECT** and protect Riverside's Core Values in a changing environment **What we expect**: - **Values-led**: You'll