Project Manager, Material Handling

Toromont Material Handling is looking for a Project Manager to join our team Responsible for developing, executing and achieving the comprehensive strategic plans for assigned Major Accounts for all divisions and subsidiaries. Develops, maintains and leverages long-term relationships with key decision makers at all levels. Liaises between Customers and cross-functional internal teams to ensure the timely and successful delivery of our tailored solutions according to Customer needs. Is the Customer advocate internally, and ensures issues are addressed in a timely, urgency-based manner.

**As a Project Manager, YOU will experience**:

- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with premium brands to exceed our customer needs
- Opportunities to continuously Learn, Grow and Develop with our TMH team for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)

**In a typical day, YOU will**:

- Along with Customer Solutions Manager, proactively leads a joint company/strategic account planning process that develops mutual performance objectives, financial targets and critical milestones
- Quarterly review of strategic plans with Management, reporting on progress to achieve KPI’s
- Adhere to and live the Toromont Health and Safety Values and Culture, embody and promote Health and Safety best practices during Customer visits
- Operate as the lead point of contact for any and all matters specific to your Customers, promote all relevant Divisional solutions, “Sell the House” (ex: Energy, Lift Truck, HRI)
- Develop a trusted advisor relationship with key accounts, Customer stakeholders, by proposing global solutions in order to maximize productivity and reduce operating costs (ex: fleet management, timing for fleet renewal, rebuild versus replacement)
- Have detailed understanding of the Customer worksites, challenges and opportunities
- Consultative selling, using Cat and Toromont value-added tools to develop best differentiated solutions per critical Customer requirement (ex: EMS, VET, financing, new machine, MPO’s, new production technologies, rebuild options)
- Build and maintain strong and productive relationships with Caterpillar at all levels; work closely with Sales Management and Caterpillar Corporate Account Managers to implement strategies and solutions, and include them in strategic Customer-facing discussions when required
- Demonstrate strong leadership through teamwork, maintain a positive, Customer-centric, solutions-based attitude, even in more challenging situations. Build and maintain a strong internal network to facilitate issue resolution and responsiveness
- Adapt appropriate and timely sales and negotiation strategies for closing profitable transactions
- Have a strong understanding of competitive products and marketing initiatives, and communicate shifts and trends to Management and Marketing on a regular basis
- Own the Customer Celebration Process to optimize the Customer experience for machine delivery
- Participate in and promote Customer representation at association events, Customer initiatives and Customer trips
- Work with other dealers to ensure constant Customer experience when the customer operates outside of territory
- Developing themselves and others: able to take ownership of their professional development and mentor others

**Must-haves for this role**:

- Bachelor's degree in Engineering, Sciences, or Business administration
- Minimum of 5 years in a similar role, or 7-10 years’ consultative sales experience
- Passionate about the industry, the Customer’s success, and the solutions offered by Toromont Cat
- Proven business development skills and ability to consistently achieve targets
- Dynamic, ability to influence at all levels, including C-suite
- Quickly understand critical Customer requirements and adapt solutions accordingly
- Tenacity, perseverance, urgency-minded issue resolution mindset
- Proven ability to manage multiple projects and initiatives while being attentive to detail
- Experience in partnering with and leading internal teams to meet Customer needs;
- Strong financial acumen
- Industry knowledge (an asset)
- Ability to work under pressure
- Share the values of Caring, Integrity and Commitment to the Customer’s and the Toromont Group’s success
- Fluency with MS Office software products and SAP (an asset), passion for new technologies
- Understand and support corporate strategy, act as positive change agent within the organization

**About Toromont Material Handling**
- Toromont Material Handling, a wholly owned subsidiary of Toromont Industries Ltd., sells, rents and provides after-sales service for the full range of Caterpillar, Mitsubishi, and Jungheinrich forklifts. We are also the authorized exclusive dealer for Kalmar lift trucks and container handlers, AUSA rou