Navigation & Resource Specialist, Hatm (2023-178-cc)

**_Employment Type:_**
- Full Time, Bargaining Unit, 2 Vacancies_

**_
Work Hours:_**
- 37.5 hours/week_

**_
Work Setting:_**
- Onsite_

**_

**Salary**:_**
- External Rate: J7 - $63,174_
- Internal Rate: J8 - $64,463_

**_
Application Deadline:_**
- April 4_th_ by 11:59 pm_

**_ Overview - Counselling & Support Services, Community Care_**
- The Counselling, and Support Services team provides support for people with mental health and/or substance use issues, including concurrent disorders and dual diagnosis within an anti-oppressive, trauma-informed, harm reduction and mental health recovery frameworks._

**_ Overview - The Health Access Taylor Massey team_**
- The Health Access Taylor Massey team navigators are present on site to provide low barrier access to community health and social services within the Taylor Massey and Oakridge region. The navigators work with a diverse demographic by connecting them to community resources such as primary care physicians, housing supports etc._

**_
What You Will Do_**
- DIRECT CLIENT CARE:_
- _ Respond to referrals from clients, providers and community partners._
- _ Provide confidential and timely client intake to ensure a positive client experience._
- _ Perform clinical assessments (psychosocial, psychological, and geriatric) to determine service needs and to formulate recommendations or treatment plans. _
- _Identify appropriate and credible resources responsive to client needs taking into consideration culture, language, reading level, accessibility, and health literacy. _
- _Account for each client’s values, preferences, and circumstances to support the development of client-centered goals. _
- _Connect clients and/or their families/caregivers to a range of community resources and supportive services designed to promote economic, social, and health self-sufficiency. This may be done through active case management, service co-ordination, system navigation, short-term and long-term planning, and follow-up support._
- _ Provide supportive/therapeutic counseling to clients utilizing a wide range of approaches that best meet the clients’ needs and circumstances. _
- _Provide settlement-related crisis intervention and practical assistance to clients._
- _ Encourage active communication between clients and/or caregivers and health care providers to optimize client outcomes. _
- _Provide preliminary assessment of risk in crisis situations, consult, and devise an intervention and action plan, and provide crisis intervention. _
- _Create, maintain, and update appropriate client records, in a timely, efficient manner. _
- _Keep accurate and current documentation, including statistical data and reports, and enter data to relevant data management systems._
- _ Provide advocacy support and advocate with clients and/or their family or caregivers._
- _ Protect privacy of clients and hold in confidence all information obtained through service._
- _ Provide navigation services, follow up supports and warm connections to existing patients and clients of HATM providers and services, and to community members and HATM providers to ensure people get access to needed healthcare, community, and social care resources._
- COMMUNITY DEVELOPMENT:_
- _ Receive and process HATM referrals, those for the East Family Practice Network IPC team._
- _ Identify and communicate opportunities to improve the intake and navigation processes to ensure efficiency and continuous improvement._
- _ Conduct data collection via relevant databases._
- _ Collect information related to health and social barriers and basic needs (comprehensive primary care, food security, housing, finances, mental health and substance use, newcomer/immigration, and non-medical forms)._
- _ Create collaborative relationships with HATM staff, providers and partners to promote collaboration and multi-system coordination._
- _ Conduct needs assessment to determine the needs of community members and develop a service delivery plan to address needs._
- _ Work closely with primary care to support positive settlement and health-related outcomes._
- _ Ensure the coordination of services and a “continuum of care”._
- _ Facilitate and coordinate group programs, including online workshops, to provide information relating to settlement, health, and wellness._
- _ Plan, implement, and evaluate outreach plan that promotes the range of opportunities available to newcomers and their families. _
- _Keep current about services available in the community and actively engage service providers to maximize community members access to resources and to enhance capacity for services. _
- GENERAL ACCOUNTABILITIES:_
- _ Ensure the organization’s policies and procedures are carried out._
- _ Maintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partners._
- _ Provide mentorship, training and/or supervision to student placements and volunteers._
- _ Participate in team and unit mee