Customer Experience Lead
2 weeks ago
Requisition ID: 228193 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture. **Is this role right for you? In this role you will**: - Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates - Build strong customer relationships and deliver excellent customer service - Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc. - Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience - Act as a change management lead by assisting with the implementation of new policies and procedures **Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have**: - Excellent leadership skills, able to coach and develop your team - Strong customer service skills - Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset - Excellent communication skills - Availability to work a flexible schedule - Previous banking experience is a strong asset - Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options **What’s in it for you?** - The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers. - A rewarding career path with diverse opportunities for professional development - An organization committed to making a difference in our communities - for you and our customers. - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package. Location(s): Canada : Quebec : Saint-hyacinthe Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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Customer Experience Lead
1 week ago
Saint-Laurent, Canada CAE Full time**About This Role** **The role we are offering you**: - Develop and secure, key long term relationships with decision makers in your customer portfolio. - Develop and drive action plans to amaze those decision makers customer experience. - Proactively escalate to get issue resolution on behalf your customers. - Be responsible and accountable for internal...
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Customer Experience Lead
1 week ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** In the Customer Services organization, the Customer Experience Lead (CEL) establishes and maintains long-term relationship with CAE’s Defense & Security customers and regional partners worldwide. Through customer contact, the CEL identifies customer needs and business opportunities and works in collaboration with other...
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Customer Experience Lead
6 days ago
Saint-Hubert, Canada Scotiabank Full timeRequisition ID: 218488 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...
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Customer Experience Representative
2 weeks ago
Saint-Laurent, Canada Crown Lift Trucks ULC Full timeWe are currently hiring a Customer Experience Representative to join our growing team! Crown Lift Trucks is the premier material handling dealer in Canada. We are a leader in the industry and are considered a one-stop shop for all material handling needs. Crown Lift Trucks Canada operates eight full-service branches in both Ontario and Quebec offering...
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Director of Customer Experience
3 days ago
Saint-Eustache, Canada Bath Fitter Full time**Are you looking to shape the future of customer experience? Join us to make a difference at Bath Fitter.** **Who are we?** For nearly 40 years, Bath Fitter has been perfecting its process to meet the needs and provide the best bathtubs for everyone. Our showers and bathtubs are made of shiny acrylic that is easy to clean and can be installed in just one...
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Customer Experience Professional
2 weeks ago
Saint-Laurent, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Mississauga and Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected, and consistent customer experience. A Customer Experience Professional is responsible for interacting with customers across all channels and platforms, and coordinating with...
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Customer Experience Professional I
2 weeks ago
Saint-Laurent, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Montreal. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected and consistent customer experience. A customer experience professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal...
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Saint-Hyacinthe, Canada belairdirect Full timeFrom coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...
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Grocery Team Member: Customer Service
1 week ago
Saint-Hyacinthe, Canada Loblaw Companies Limited Full timeA leading Canadian retailer in Saint-Hyacinthe is looking for a Store Team Member to enhance the shopping experience by stocking shelves and providing great customer service. No prior experience is required as training will be provided. Candidates must be flexible with hours and able to handle physical tasks. Join a company committed to sustainability and...
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Grocery Team Member: Customer Service
1 week ago
Saint-Hyacinthe, Canada Loblaw Companies Limited Full timeA leading Canadian retailer in Saint-Hyacinthe is looking for a Store Team Member to enhance the shopping experience by stocking shelves and providing great customer service. No prior experience is required as training will be provided. Candidates must be flexible with hours and able to handle physical tasks. Join a company committed to sustainability and...
