Front Office

Front Desk Agent

The front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

JOB DUTIES AND RESPONSIBILITIES
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Answer phones in a prompt and courteous manner.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest requests; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
- Make certain to be familiar with fire and emergency procedures
- Provide concierge services, including recommending local restaurants, attractions, and events
- Collaborate with other departments to ensure a seamless guest experience

**REQUIREMENTS**:

- High school diploma or equivalent
- Proven experience working in a customer service role, preferably in a hotel or resort environment
- Ability to communicate effectively with guests, employees, and other departments
- Strong organizational and time management skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with basic computer programs and software, including Microsoft Office and property management systems
- Ability to handle cash and credit card transactions accurately
- Ability to work a flexible schedule, including weekends and holidays

**Job Types**: Full-time, Part-time, Permanent, Seasonal
Part-time hours: 20-40 per week

**Salary**: From $14.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: In person