Water Program Coordinator

About Our Organization:
When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.

As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.

Job Summary:
The
**Water Program Coordinator** will work as part of a dynamic and collaborative team within the Compliance and Performance division to coordinate and deliver the City of Guelph’s public-facing residential water efficiency and tap water promotion programs based on the Council-approved recommendations of the Water Supply Master Plan and Water Efficiency Strategy, operational needs and the culture plan for Environmental Services.

This position requires excellent project management skills to set goals and objectives for existing rebate, education and outreach programs, research, and development of new programs, with a focus on continuous improvement. This portfolio also includes communications planning and executing on meaningful promotion and engagement with the public (residents, youth) to achieve desired behaviour change and target water savings. The Water Program Coordinator will be an experienced coordinator, with the ability to development, implement, collect data and analyze the results of the initiatives they undertake, with support from the Supervisor, Environmental Programs and provide day-to-day oversight of co-operative learning and seasonal staff, as required.

**Hours of Work**
35 hours per week Monday to Friday between the hours of 7:00 am and 5:00 pm. The position requires the ability to shift schedules to facilitate community outreach programs between the months of March and September inclusive, which may include occasional work in the evenings and weekends.

**Your role**
- Assist in the implementation and optimization of the recommendations as identified through the 2016 Water Efficiency Strategy or future iterations. Coordination including, but not limited to, the following programs:

- The City’s tap water promotion program, such as coordinating and administering the Guelph Water Wagon service (with seasonal staff support) and providing facility tours (water and wastewater).
- The City’s Blue Built Home Program including rainwater harvesting system and greywater reuse rebate programs.
- Administering contract for residential water audits.
- Provide technical review and product evaluation of water-using technologies, practices and behaviors, including an education program on residential water softeners.
- Develop and deliver salt management education program, in partnership with Water Services’ source water protection policies.
- Set and achieve program goals/targets to achieve water savings, monitor success and evaluate results in alignment with the Water Efficiency Strategy.
- Evaluate program effectiveness, communicate results and make recommendations to management and other stakeholders on program, process, policy and procedure improvements.
- Complete the administration of customer incentives, customer service support and validation/verification of related incentive documentation including water-using fixture audits (if required)
- Develop promotional and marketing materials to inform customers and increase awareness of pertinent water use and tap water programs, policies and resources.
- Coordinate contractors/consultants for water efficiency projects by preparing project charters, terms of reference, specifications, reviewing of proposals/ quotations and make recommendations for contract awards; monitor and evaluate contractor performance.
- Preform relationship building, program outreach, marketing and program delivery with the public, area municipalities, agencies, and local contractors to promote water efficiency.
- Act as a liaison with various corporate and external agencies in the development and administration of programs involving community and external partner participation.
- Perform other related duties as assigned.

**Qualifications**
- Experience presenting to and engaging technical and non-technical audiences of various ages in large and small groups.
- Excellent organizational skills with the ability to manage multiple tasks and assignments in a fast-paced, demanding environment.
- Ability to lead collaboration with community partners.
- Ability to plan and execute special events, with competing deliverables and timelines.
- Knowledge of theories, principles a