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Customer Service Representative

3 weeks ago

Cobourg, Canada The MEARIE Group Full time

**JOB VACANCY**

**CUSTOMER SERVICE REPRESENTATIVE**

**(**Maternity Leave Position
- 18 months)**

**JOB DESCRIPTION**:
Lakefront Utility Services Inc. (LUSI) is currently seeking a dynamic, highly motivated, and proactive individual for the position of **Customer Service Representative (Maternity Leave Position)**. Reporting directly to the Billing and Customer Service Supervisor, you will work in a team environment. This is an excellent opportunity to use your knowledge and experience in a fast-paced environment of professionals dedicated to customer service, collaboration, and cooperation.

Lakefront delivers access to career and development opportunities, safe and healthy workplaces, effective training, and positive work-life balance - so that employees are able to perform at their best and contribute to their communities.

**RESPONSIBILITIES INCLUDE**:

- Accurate billing and processing of electric, water/sewer accounts, using Harris NorthStar Customer Information System and various other metering data systems;
- A strong level of accountability required to verify critical information;
- Able to prioritize and multi-task in a fast paced, high volume environment while adhering to critical deadlines;
- Strong mathematical skills required to perform rate testing and manual adjustments, independently;
- Develop efficiencies to improve individual productivity and contribute to department process improvement;
- Handle customer inquiries and communicate professionally and constructively to effectively resolve issues in order to minimize risk and exposure;
- Set up, reconcile or finalize customer accounts;
- Produce service orders and process high volume water locates within the required processing time
- Conduct control checks on a frequent basis to verify quality of work;
- Process customer payments and daily balancing;
- Perform weekly invoice settlements and reconciliations;
- Equal billing Reconciliation/Calculation/Maintenance;
- Complete correspondence related to customer accounts;
- Promotion of various customer services and Conservation initiatives for company;
- Adhere to department procedures, company policies and regulatory requirements;
- Other duties as assigned.

**QUALIFICATIONS**:
Experience in a regulatory or utility environment is considered an asset, as is a sound knowledge of electric utility service supply policies, rate structures, payment options, collections, and privacy policies, as well as experience with the Northstar (Harris) Computer Information System.
- Minimum 3 or more years relevant experience in Customer Service and Billing;
- A proven team player, possessing strong problem-solving and communication skills and an aptitude for mathematics;
- Demonstrated commitment to continuous improvement; customer service and teamwork principles is necessary;
- Demonstrated excellent interpersonal, problem-solving, quality management, organizational and communication (verbal and written) skills, together with the ability to maintain professional and effective working relationships with customers, staff, and outside agencies;
- Knowledge and understanding of utility billing system and of the NorthStar CIS is an asset.
- Knowledge and understanding of practices relating to the Ontario Energy Board’s Rules and Regulations; and the Independent Electricity System Operator’s Settlement Procedures is an asset.