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Service Advisor

2 weeks ago

Westlock, Canada Westlock Powersports & Marine Inc. Full time

Do you have a passion for Powersports? Are you friendly and great with customers? Do you live in the Westlock area? Look no further We have the job for you Westlock Powersports & Marine is looking to add a team member to our busy Parts and Service Department

Our new, state-of-the-art location is only a little over an hour North West of Edmonton and located right on highway 44 Applicants must be willing to commute or relocate.

**Main Responsibilities and Tasks**:

- Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
- Directs or guides the customer to the location of requested items.
- Responds to and handles customer inquiries, requests, and concerns in a timely manner both over the phone and in person.
- Deals with challenging situations in a professional manner.
- Keeps up-to-date on in-store promotions, deals, specials, and product locations.
- Sources and orders parts for customers through authorized suppliers.
- Follows established procedures regarding the ordering and sale of parts and provides clear repair recommendations to service customers.
- Communicates with vendors regarding proper returns, and warranties as required.
- Stocks shelves and merchandise display areas using modules and planograms as guidelines.
- Maintains inventory accuracy and identifies/reports low stock levels to order management.

**Requirements**:

- MUST BE WILLING TO COMMUTE TO WESTLOCK, AB.
- Demonstrated automotive/powersports knowledge and interest. *
- Basic math and computer skills.
- Good working knowledge of automotive/powersports parts lookup system and service department procedures.
- The ability to operate a cash register and point of sale machine is an asset.
- The ability to work under mínimal supervision with computerized systems.
- Experience in a similar role is considered an asset.
- Highly approachable, a customer-oriented individual who thrives on offering exceptional service to customers.
- Strong communication skills, ability to listen carefully, and to give precise instructions.
- The ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- The ability to multitask, adapt, and cope with challenging and changing situations.
- Positive attitude, punctuality, and solid work ethic.

**We Offer**
- Competitive Pay.
- Business Casual Dress.
- On site parking.
- Health and Dental after probation period.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$30.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay