Front Desk Agent

**Responsibilities**:

- Answer phones using a corded phone.
- Answer phones using a cordless phone.
- Answer phones using the company's voice mail system.
- Organize and maintain the schedule for inspectors working in your branch office.
- Schedule inspections for customers.
- Answer questions about the inspection process that customers call in with.
- Maintains an inventory of vacancies, reservations, and room assignments.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handle monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
- High school diploma or equivalent.
- Previous hotel-related experience preferred.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
- Able to properly secure guest information. Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment. Knowledge of proper telephone etiquette.
- Speak English and French
- Ability to work a flexible schedule, including weekends and holidays.

**Job Types**: Full-time, Part-time
Part-time hours: 30 per week

**Salary**: From $14.85 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Schedule:

- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Bathurst, NB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location