Collections & Negotiating Officer

**Human Services - Peel Housing Corporation**

**CUPE Local 966**

**Status: 1 Temporary Full time - up to 12 months**

**Salary Range:$74,170-$88,535 per annum ($40.75-$48.65/hour)**

**Work Mode: Hybrid**_see below for more details about this work mode._**

**Location: 7120 Hurontario Street, Mississauga**

**Hours of Work: 35 hours per week**

**Who we are**:Peel Housing Corporation provides safe, well maintained living environments for tenants in Peel Living and Region of Peel owned properties including: 71 residential properties, two transitional housing residences and three emergency shelters. These services contribute to a positive experience for residents and enhance neighbourhoods where the buildings are located.

**What you will do in this role**:

- Schedules time and manages deadlines to minimize delays in having matters heard and decided at the Landlord Tenant Board
- Works with Tenancy Support Agents to understand unusual cases, and to develop sound positions to present at hearings
- Represents and upholds Peel Living landlord rights at Landlord Tenant Board / Small Claims Court and has authority to negotiate and resolve cases through meditated agreement, adjudicator’s submission, etc
- Uses tact, diplomacy and effective negotiation skills in all dealings with residents to reduce rental arrears and rectify other breaches
- Executes required mediated agreements
- Makes recommendations to improve processes to maximize efficiency and reduce delays
- Acts as liaison with paralegals or other Counsel, community agencies internal and external partners
- Responsible for the collection of all arrears for current tenants
- Files for eviction with enforcement office
- Negotiates settlements by way of consent orders, in house agreements and mediated agreements
- Updates File information in HTI to capture synopsis of client’s history and referrals provided to assist tenants who experience financial and other obstacles
- Works closely with Ontario Works and the Ontario Disability Support Program staff to prevent eviction
- Compiles monthly statistics for management staff
- Investigates files on a monthly basis to ensure accounts are correct
- Utilizes and interprets Housing Services Act as a legal research tool to help identify legislation and case law that pertain to current tenancy matters
- Works in collaboration with the Tenancy Support Agents to share changes to client’s account information
- Tracks and monitors tenants on N8 (Notice to terminate a tenancy for persistent late payment)
- Provides advice, guidance and support to students and new hires
- Prepare file for L1 and L4 hearings
- Other related duties as required

**What the role requires**:

- Graduation from a Community College with a minimum of a two year diploma in a related field combined with a minimum of three years’ experience in a related field
- Effective presentation skills and ability to think independently and articulate a case argument in front of Tribunal and Board members and other legal Counsel
- Good knowledge of the Residential Tenant Act and other relevant legislation
- Knowledge of rules surrounding the Housing Services Act
- A valid driver’s license and access to a vehicle is required

**Skills/Abilities**:

- Excellent customer service, analytical and problem solving abilities
- Demonstrated tact and diplomacy
- Ability to work well under pressure and with changing deadlines and priorities
- Proven ability to work well in a team environment
- Proven negotiation skills
- Excellent communication skills, written and verbal with proficiency in English
- Sensitivity towards the cultural diversity of clients and co-workers
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Automatic enrolment into OMERS pension plan (where applicable)
- Flexible hours supporting your wellness and wellbeing
- Supportive leadership and a culture of respect and inclusion

**Preference will be given to qualified applicants who are currently in the bargaining unit.**

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**Be bold. Think big. Join us.**

**Work Mode & Job Location**: at **
It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

**Interview**: Our recruitment process will include video conference technology

**About Us**:

- Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.
- We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they