Catering Conference Services Manager

4 days ago

Toronto, Canada Chelsea Hotel Full time

Job Summary
The Catering & Conference Services Manager effectively build strong relationships with clients while finalizing and coordinating all group business using the LHG and Chelsea Hotels sales and catering policy and procedures. To provide clear, timely and effective information to all operational departments, to ensure successful execution of all group events.
- Requirement
- **_Principal Responsibilities_***

- Thoroughly Review all assigned group contracts prior to initial contact
Review and update all trace dates in Delphi for contracted follow up with clients
Effective use of banquet space and resources to maximize revenues within set guidelines
Up-selling food and beverage menus to maximize revenues
Up-sell room types/suites and additional services to maximize revenues
Issue group resume when required
Chair or attend pre-con meetings when required
Meet with client at start of program and maintain additional operational support while group is in-house

**_Key Result Areas_**
**_
- **

**_Business_**
**_ _**
- Accurately finalize details for Banquet Event Orders for distribution within set deadline
Manage assigned guestroom blocks according to standard SOP to maximize guestroom revenue
Monitor deposit schedules, credit information and prepare billing estimates as needed

**_Customer Satisfaction_**
**_ _**

Establish and maintain professionally effective relationship with all clients before
- during and after events
Provide focused and timely responses to all customer inquiries
Assist clients in mapping out conference program to maximize hotel resources and to exceed the guest expectations
Work closely with all operating departments to exceed guest expectations by providing clear, timely and effective information

**_Process Improvement/ Productivity_**
**_ _**
- Facilitate any on-site problem solving while group is in-house.
Review charges before group checks out and/or receives bill
Follow up calls with client to post-conference to solicit feedback and future business to generate referrals for sales department
Attend departmental meetings as requested
Update and maintain accurate information in all areas of Delphi

**_Academic and Working Qualifications_***

**_Working Experience_**
**_ _**
2-3 years experience as Conference Service Manager or equivalent Hotel Operations experience
- **_Knowledge_**
**_
- **

**_Soft Skills_**
**_ _**
Excellent customer service and interpersonal skills
- Excellent organizational skills, multitasking and time-management
- Present a Professional Image at all times
- Sell creative and innovative ideas to customer.
- Excellent communication skills.
- Outstanding customer service skills.
- Flexible hours based on upcoming events and groups to include weekends & evenings.
- **_Language_**
**_ _**
Ability to communicate effectively (written & verbal) in English
- **_Physical Requirements_**
**_
- **
Terms of employment
Full time

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