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Dual Rate Pit Supervisor/pitboss

4 weeks ago

Calgary, Canada ACE Casinos Blackfoot Full time

**Reports To**

The Pit Supervisor/Pitboss will report to the Senior Games Manager

**Job Overview**

The Pit Supervisor/PitBoss will oversee the Table Games department and all related tables. This is an excellent opportunity to grow with our business that now operates three casinos in Alberta.

**Responsibilities and Duties**
- Supports and implements procedures to ensure the highest level of compliance.
- Ensures compliance with AGLC Terms and Conditions.
- Promotes teamwork and creates a fun, friendly and inviting atmosphere.
- Develops, coaches, and mentors employees to help them achieve success and career goals.
- Motivates and empower colleagues by exemplifying outstanding guest service, to both internal as well as external guests.
- Opening and closing the table games department in conjunction with Casino Advisors and Volunteers. Ordering Fills and Credits.
- Manage improvements to the floor plan, gaming mix and create business cases for mixing up of table game offerings.
- Communicates effectively with all appropriate departments.
- Develops and cultivates strong working relationships with guests, ownership, employees, the AGLC and the community and charitable organizations.
- Actively manages staffing levels, dealer rotations, and available table games throughout their shift, based on operational needs and player demand.
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Promotes and maintains the highest level of integrity and customer service.
- Ensures proper implementation of established policies and procedures.
- Ensures outstanding guest service by responding promptly to guests needs and requests for service.
- Build Team Spirit through positive reinforcement and recognizing excellence in the workplace.
- Focuses on resolving conflict and maintaining confidentiality while responding to and resolving concerns or issues.

**Education and Experience**
- 2+ years in a Pit Boss role.
- Previous experience working in a VIP table games environment an asset
- AGLC Due Diligence Completion Requirements
- Current AGLC Registration.
- Clear Criminal Records Check.
- Current AGLC Phase 1, Phase 2 and AML Certifications.
- Strong Competency in MS Office including Outlook, Word, and Excel.
- Current and up to date knowledge of AGLC T’s and C’s (between Current AGLC registration and Clear Criminal Record Check).
- Position requires working weekends and nights.