Business Administrator

**Position: Business Administrator, Housing Support Program 389 Church Street and Inspirations Studio**
**Employment Type**:Full-Time, Permanent
**Work Hours**:35 hours per week (may be required to work some evenings and weekends)
**Salary**:$59,399 annually (L7), plus comprehensive benefits
**Location**:389 Church Street Toronto, Ontario M5B 2E5
**Internal Application Deadline**:Wednesday, August 20, 2025
**External Application Deadline**:Friday, August 22, 2025

**JOIN OUR TEAM**

The Business Administrator is responsible for assisting the Managers of Housing Support, Property Services, and Inspirations Studio with financial, administrative and IT support duties related to the smooth operation of the programs. The Business Administrator works in a collaborative, multidisciplinary team to provide meaningful and relevant services within a theoretical feminist framework that includes a working knowledge of the dynamics and effects of oppression, trauma and mental health.

**ABOUT YWCA TORONTO - HOUSING SUPPORT PROGRAM, CHURCH STREET AND INSPIRATIONS STUDIO**
YWCA Toronto Church St. facility includes 120 units of permanent housing and a community-based Pottery studio. The pottery program offers ceramic art-based training to women and gender diverse members who have lived experiences with mental health, who have been affected by poverty, homelessness, trauma, mental health and addiction issues. The integrated housing model creates a safe, inclusive and supportive community for tenants and is designated for women and gender diverse people who are: chronically homeless or at risk of homelessness; women and gender diverse people following transitions from provincially-funded institutions and service systems such as hospitals or prisons; and homeless Indigenous women/two-spirit people. As part of the Housing Support programs at the YWCA Toronto, the program goals include housing stabilization, harm reduction, health promotion and increased access to primary health care and acute mental health services.

**KEY RESPONSIBILITIES**
- Assists Managers in developing, preparing, analyzing and monitoring budgets;
- Provides administrative support to Program and Property Managers using advanced Excel;
- Assists Managers to develop external communication materials that relate to the promotion of services at Church St. in coordination with the Advocacy and Communications Department;
- Assists in the development and implementation of evaluation tools aligned with both YWCA internal evaluator processes and funder specific requirements;
- Assists with the development, collection and analysis of reports using property services database, assigned software and Funder proposed client management database;
- Undertakes special projects as assigned by Managers including critiquing policies currently in effect and making suggestions for updates. Brings any issues requiring policy decisions to the attention of Managers;
- Provides orientation and admin support to new staff entering the program;
- Assists Managers in coordinating meetings of Advisory Groups, program partners etc.;
- Assists the Director of Permanent Housing and the Director of Property Services as needed.

**QUALIFICATIONS**
- In-depth knowledge of an academic discipline normally acquired through completion of an undergraduate degree (e.g. Accounting or Business Administration) **(Cases of equivalent will be considered);**:

- 3 to 5 years directly related experience in managing and developing administrative and financial systems, providing leadership and administrative functions within a fast paced, high demand, social service setting;
- Demonstrated knowledge, experience preparing, monitoring and reconciling budgets, billings, cash and cash equivalent;
- Ability to monitor and present financial statements and present an analysis of financial issues;
- Working knowledge of harm reduction framework is an asset;
- Ability to respond to multiple requests or service demands;
- Ability to focus and concentrate on critical tasks to meet established deadlines;
- Uses good judgment and discretion in dealing with confidential information;
- Excellent interpersonal skills; demonstrated effective, respectful interactive skills with people who have experienced homelessness, mental health and addiction issues;
- Knowledgeable of mental health/addiction issues and the impact on client’s presentation;
- Demonstrated experience in working under pressure and remaining calm in a crisis;
- Knowledge of Health and Safety requirements, Ontario Works and relevant legislation and regulations;
- Excellent oral and written communication skills and experience in report writing;
- Experience working with City of Toronto reporting (TGRIP) an asset;
- Knowledge of office equipment and ability to troubleshoot and fix problems;
- Excellent organizational skills;
- Experience working in a high demand, multi-service environment required;
- Ability to maintain a positive approach and a professional mann