Fitness Centre Lead Attendant

Position Information

**Position Title**
- Fitness Centre Lead Attendant**Position Summary**
- The Fitness Centre Lead Attendant is an enthusiastic, customer service, staff leadership position that will support the day-to-day operations of the Fitness Centre, promote, and provide information to members and guests of the Fitness Centre and maintain a clean and safe environment for all users of the facility. This position is a leadership role that works closely with the Fitness Centre Operations Coordinator on equipment maintenance, general operations, staff scheduling, Fitness Centre policies and procedures as well as building relationships with members, athletes, and the community. This position will support the Fitness Services Operations Coordinator’s overall leadership of the Fitness Centre Attendant team by role modelling job duties and safe work practices, excelling in leadership, supporting staff training, dealing directly with client concerns, and supporting strong team morale in the Fitness Centre.
- The Fitness Centre Lead Attendant supports the Strength & Conditioning Coordinator with program execution and delivery to clients. This position works closely with the Fitness Centre Operations Coordinator by acting as a leader in the growth and operations of Fitness & Sport Services at the Gary W. Harris Canada Games Centre as well as working collaboratively on community wellness programming and initiatives. The Fitness Centre Lead Attendant, if AFLCA certified, may teach fitness classes if requested to do so by the Fitness Centre Operations Coordinator. The Fitness Centre Lead Attendant will provide excellent customer service to all patrons and guests of the Gary W. Harris Canada Games Centre. This position works collaboratively with the Sport Services Team by supporting and aligning operations, programming, supporting RDP Athletics and other events that occur in the facility.**Position Responsibilities**
- Responsibilities include the following:
- Opens and closes Fitness Centre as per posted operating hours, cleans equipment and returns equipment to designated areas.
- Assists with facility and equipment maintenance by advising the Coordinator of any machines and or/equipment that require service and support the booking of service calls for equipment as directed by the Coordinator.
- The Fitness Centre Lead Attendant is responsible for ensuring the day-to-day cleaning checklist is completed in the Fitness Centre. This will include mopping around the equipment, dusting, and other duties as required.
- The Fitness Centre Lead Attendant supports the Personal Trainers and the Strength & Conditioning Coordinator in program execution and delivery with clients. Works closely with Fitness Services Operations Coordinator to build an equipment maintenance and lifecycle program to ensure maintenance and operations of the Fitness Centre is effective and at a high standard.
- Monitors the safe and effective use of the Fitness Centre, running track, spin zone, squash courts, multipurpose room, movement studio and patio.
- Responsible for coordinating squash court bookings.
- Promotes facility activities and supports the delivery of events.
- The Fitness Centre Lead Attendant will provide periodic coverage at the Guest Services Desk for breaks and unexpected absences as required.
- During peak periods, the Fitness Centre Lead Attendant may be asked to support the delivery of service throughout the Centre.
- Provides support to the Coordinator with staff scheduling, program scheduling, and operational planning.
- Provides exceptional customer service both on the phone and in person.
- Listen to client concerns with empathy and act appropriately with an empowered and customer experience driven response.
- Provides information on fees, hours of operation, classes and assists with general promotion of all services within the Centre.
- Uses technology and software systems to facilitate service and operations in the Centre including court bookings, youth orientations, classes, sales, individual program design, membership tracking, etc.
- The Fitness Centre Lead Attendant, if AFLCA certified, may teach fitness classes if requested to do so by the Fitness Centre Operations Coordinator.
- Acts as the team lead by answering questions regarding Health & Wellness, and providing mentorship and leadership for any member issues, comments and/or complaints.
- Assists the Fitness Services Operations Coordinator in designing, delivering, and customizing community outreach activities, workshops, seminars, fitness programs, and presentations for various clientele (businesses, schools, not-for-profit agencies, healthcare groups, on-campus groups, etc.), and support special events as required.
- Identifies, establishes, and maintains strong relationships with the strategic goal of strengthening the connection between Red Deer Polytechnic members, students, staff, alumni, tenants, user groups and the community.
- The Fitness Centre Le