Housing Support Worker

**Position Title: Housing Support Worker**

**Posting #**:25-042

**Reports to**: Manager of Supportive Housing

**Compensation**:$26.26-$28.52 per hour

**Union**:BCGEU

**Location**:Nanaimo, BC - Nikao

**Schedule**: 8:00am-7:00pm, Sunday to Tuesday and every other Saturday (70 hours bi-weekly) Full Time, Permanent

**Closing Date**: August 1, 2025 at 4pm

**Organizational Focus**:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Position’s Primary Objectives**:
Housing Support Workers function as part of a team to provide comprehensive on-going support services to the tenants in Pacifica’s Supportive Housing programs. Housing Support Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including:

- Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team;
- Following prescribed policies and procedures associated with Property Management;
- Supporting tenants through a PSR approach;
- Advocating on behalf of tenants with community agencies;
- Attending to overdoses and administering naloxone.

**Key Responsibilities**:
1. Provides individualized, person-centered support to tenants, including:

- preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant;
- assisting with case management by identifying potential problems and reporting any difficulties;
- providing input to counsellors and other professionals with regard to the development of appropriate program plans;
- monitoring client mental health and substance use and determining when to provide additional support;
- recognizing, analyzing and responding to potential emergency situations;
- encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices;
- providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills;
- assisting tenants in navigation of Ministry services;
- assisting tenants with financial management including coordinating with the Public Trustee, budgeting and ensuring rent and damage deposits are made;
- contributing to the evaluation of tenants’ progress and preparing related reports;
- supervising and supporting tenant participation in the community volunteer program;
- liaising and actively planning with community resources including Assertive Community Treatment (ACT) teams, mental health and health care practitioners, police and emergency services;
- coordinating referrals to essential services and programs for tenants;
- providing support for a wide variety of on-site and off-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific);
- providing support to tenants experiencing health issues including end of life support;
- advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community;
- providing transition support for tenants moving in or out of supportive housing.

2. Performs a variety of property management related functions, including:

- coordinating maintenance related requests with the Property Management team;
- providing direct assistance to tenants preparing for pest control (i.e bed bugs) or maintenance/repair activities;
- assisting with minor repairs and maintenance (such as light bulb changes), as required.

3. Performs administrative responsibilities, including:

- maintaining reports such as statistics, logbooks, tenant daily activity records;
- preparing Incident Reports for staff follow-up and for the Health and Safety Committee;
- assisting the Manager with the development of protocols, policies, procedures and/or proposals;
- assisting in fundraising, public relations campaigns, workshops and special events.

4. Other related duties, including:

- maintaining regular contact with, and providing back-up for team members and other staff as required;
- participating in community meetings including coordinating individual case conferences.

**Requirements**:
**_ Note: _**_An equivalent combination of education and experience may be considered_

**Education**:

- Training and/or education in a related human/social service field is an asset
- Conflict resolution/crisis prevention training and experience is an asset

**Experience**:

- Recent and related experience preferably in the non-profit housing sector or