World Waterpark Information Centre Attendant

4 days ago

Edmonton, Canada West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) Full time

World Waterpark Information Centre Representatives are responsible for providing friendly and efficient customer service to all guests vising the Waterpark.
**PRIMARY RESPONSIBILITIES**:

- Acting as a communications relay between aquatics staff, management, cleaning staff and maintenance staff.
- Selling admissions to people required to use the Special Needs Access door. (i.e. disabled people or people with strollers)
- Providing information to guests regarding the various attractions within the Waterpark.
- Booking and renting out private cabanas and providing any additional information the customer may need.
- Addressing guest concerns and answering guest inquires.
- Keeping office area clean and well stocked.
- Helping with lost children.
- Other responsibilities as required.

**DESIRED QUALIFICATIONS**:

- Previous experience working as a cashier or receptionist in a fast paced environment.
- Must possess a passion for service, demonstrating guest service skills with the ability to deliver outstanding service at all times.
- Must have excellent communication skills including excellent reading, writing and speaking skills.
- Should have superior problem solving skills and be able to react calmly and proactively in stressful situations and emergencies.
- Experience using Microsoft Word and Excel.

**TERMS OF EMPLOYMENT**:

- This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holiday.
- Must be able to pass a basic security clearance.

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