Assistant Front Store Manager

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the Food department operations to ensure departmental and store objectives are achieved.

**DUTIES & RESPONSIBILITIES**:
**OPERATIONS**:

- Role models best practice customer service at Shoppers Drug Mart
- Manages the daily operational resources (human, physical, financial) of the Food department following the Store Standards
- In collaboration with FSM, set goals and objectives for the Food department
- Orders product and works with FSM to maintain balanced inventory
- Achieves and supports shrink initiatives, including rotating stock, removing discontinued product, and pricing strategy
- Works with FSM to ensure pricing and ticketing of merchandise is correct
- Ensures food safety standards are achieved
- Successfully completes and passes the foodwise handling certified course
- Ensures tasks get accomplished in a timely fashion

**Customer Service**
- Ensures that exceptional customer service is provided beyond expectation, as outlined in operational procedures guidelines
- Assists FSM to ensure all product-related processes are implemented effectively
- Answers inquiries (ie. location of product, rain checks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products
- Empowers employees to ensure customer satisfaction
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)

**Marketing and Merchandising**
- Spotlights new or exclusive products at daily huddles
- Assists the FSM in adherence to all marketing programs and initiatives, which may include:

- Retail price management
- Planograms, core programs, and merchandising techniques
- Flyer implementation and local advertising initiatives
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Creates and maintains proper displays to reflect seasonal/promotional programs and ensures value events are set-up and taken down according to schedule
- Maintains store image standards as outlined in Operating Standards
- Orders stock in absence of FSM

**HUMAN RESOURCES**:

- Complies with Human Resources Standards
- To help with hiring in conjunction with the FSM, Hires and/or supports hiring for all departments, excluding Pharmacy
- Maintains wage administration within SLPH guidelines
- Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

**Finance**
- Assists in achieving projected sales growth targets
- Assists in reduction of shrink and damages

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Performs other responsibilities as assigned by FSM and/or Associate
- Maintains confidentiality in all manners pertaining to Shoppers Drug Mart Franchised business and its operation
- Ensures Store Standards are followed
- Complies with loss prevention policies and procedures and ensures they are executed in the department

**Management / Supervision/Leadership Skills Required**
- Provides support to all department employees and other non-Rx parties within the store, as required
- Provides direction under the guidance of the FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of employees
- Work with FSM to create in-store training program for employees
- Work with FSM to achieve financial goals for the business
- Use judgment and decision making skills to control expenses

**Experience**
- Previous retail work experience specific to produce, cold deli, hot deli and/or meat
- Experience in a fresh retail department including knowledge of purchasing, pricing

and financial analysis
- Knowledge of applicable legislation as it pertains to the retail food industry, i.e. Food Premises Regulation (food safety), Occupational Health and Safety Act and Regulations, etc.
- Has demonstrated ability to drive the business and lead by example
- Supports all Corporate programs within the business
- Ability to prioritize activities quickly in response to changing initiatives
- Must work effectively with all Employee