Technical Support

2 weeks ago

Halifax, Canada Dynamo Industries Inc Full time

**Key responsibilities include**:

- Providing high quality customer service within our service and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer issues.
- Experience in customer service
- Excellent oral and written communication skills
- Excels with organization
- Available for after-hours maintenance (Roughly 6 hours a week)
- Available for after hours support
- Ability to travel moderately, as needed
- Bilingualism (French/English) is an asset
- Completion of certificates in CompTIA, MTA, (ETC) preferred (or equivalent level of experience)
- Knowledge of approaches, tools and techniques for anticipating, recognizing and resolving technical issues
- Self-motivated with a demonstrated ability to work independently and manage your time effectively
- Highly reliable with the ability to maintain regular attendance and punctuality
- Strong computer and troubleshooting skills with the ability to analyze and solve problems
- Solid working knowledge of the Microsoft Operating Systems; experience with MAC and/or Linux is an asset
- A high level of accountability and trustworthiness
- Strong communication skills, verbal and written, with the ability to communicate effectively with customers in technical and non-technical terms
- Ability to follow guidelines and strong attention to detail
- Ability to prioritize and multi-task while adapting in a fast-paced work environment
- Previous remote working experience is an asset

**Job Types**: Full-time, Part-time

**Salary**: From $50,000.00 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

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