Front Store Clerk

**Neighbourly Pharmacy** is looking for a **Front Store Clerk **to join our **Edmonton, AB** location at **Primrose I.D.A. Pharmacy.**

**About Us**:
Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

The Front Store Clerk will assist the Front Store Manager with the day-to-day operations. The Front Store Clerk will collaborate with others to provide a smooth customer experience and help promote the store throughout the neighbourhood.
- 13 hours per week.
- The usual shifts will be Thursday from 9:00 a.m. to 5:00 p.m. and Friday from 2:00 p.m. to 7:00 p.m.

**Responsibilities**:

- Acknowledge and greet all customers with a smile and hello. Maintain a warm, friendly attitude toward all customers.
- Handle telephone inquiries quickly and courteously. Avoid keeping in-store customers waiting.
- Pay attention to store security. Follow store policy regarding the handling of shoplifters.
- Display all goods in the shop properly and arrange them so customers can quickly discover them.
- Develop product knowledge and learn about new products. Know product locations and store layout.
- Request a cash pick-up when large sums of money are accumulated. Anticipate requirements for change before running out.
- Handle lottery and CBO tickets as per store procedures.
- Use tact and courtesy when dealing with difficult customers. Know whom to refer a customer to if they have a complaint.
- Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
- Maintain the store's general appearance and make sure everything is clean, restocked, and well arranged.
- Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
- Maintain specific sections as allocated. Notify the store buyer regarding merchandise out of stock.
- Maintain product data and inventory and ensure the reordering process is simple.
- Participate in developing and preparing displays, windows, and seasonal promotions.
- Always keep busy and productive. When cashiering, identify tasks that can be performed between customers.

**Lottery Duties**:

- Handle lottery and CBO tickets as per store procedures.
- Sell lottery tickets to customers courteously and efficiently.
- Provide information to customers regarding lottery rules, prizes, and regulations.
- Verify winning tickets and pay out prizes to customers.
- Maintain accurate records of ticket sales, inventory, and cash transactions.
- Ensure that the lottery terminal is functioning properly and report any malfunctions to the appropriate authority.
- Keep the lottery area clean and organized, including stocking displays and removing trash.
- Assist customers with filling out lottery play slips and selecting numbers.
- Follow all security protocols to prevent theft or fraud, including monitoring customers and reporting any suspicious behaviour to management.
- Carry out additional duties as delegated by the Front Store Manager and Store Operator.

**Qualifications & Skills**:

- Previous lottery experience is an asset.
- Ability to function for an extended period while standing.
- Some customer service and cashiering experience is preferred.
- Ability to communicate clearly and courteously with customers.
- Excellent product or service knowledge.
- Multitask and manage the demands of numerous clients at once.
- Merchandising and retail experience are assets.
- Mature and cooperative attitude.
- Professional image including a name tag and proper grooming.
- **Neighbourly Pharmacy **_is an equal-opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired._

**Job Types**: Part-time, Permanent

**Salary**: From $15.00 per hour

Flexible Language Requirement:

- French not required

Shift:

- Day shift
- Evening shift
- Morning shift

Work setting:

- Drug store

Ability to commute/relocate:

- Edmonton, AB T5T 1Y7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Cashiering: 1 year (preferred)

Work Location: In person