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Reservations Sales Agent

3 weeks ago

Burnaby, Canada MY TRIP BOOKERS TRAVEL AND TOUR LTD. Full time

Reservation Agent

**Responsibilities**:

- Answer incoming calls and assist guests with reservations and inquiries
- Provide excellent customer service by addressing guest concerns and resolving issues
- Utilize phone systems and computer software to process reservations and update guest information
- Maintain accurate records of reservations, cancellations, and guest interactions
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Stay up-to-date with hotel policies, rates, and promotions to provide accurate information to guests

**Skills**:

- Excellent communication skills, both verbal and written
- Strong customer service orientation with a friendly and professional demeanor
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and computer software
- Attention to detail and accuracy in data entry
- Problem-solving skills to address guest concerns effectively

At our company, we value our employees and offer competitive benefits, including:

- Health insurance options
- Paid time off
- Employee discounts on hotel stays
- Opportunities for career growth and development

**Benefits**:

- Language training provided

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Signing bonus
- Tips

Ability to commute/relocate:

- Burnaby, BC V5H 2A1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person