Business Analyst

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Senior Technical Business Analyst with OSS/BSS System Integration Focus

**Location**: Mississauga, Ontario

**Type**: Full Time, On-site

What You'll Do
- **Analyze and Define OSS/BSS Requirements**: You will analyze complex business requirements for both **BSS (Customer, Product, Revenue)** and **OSS (Service, Resource, Network)** domains. You will use the **TM Forum eTOM (Enhanced Telecom Operations Map)** as a foundation to define clear, concise technical specifications and scope for new and existing systems, with a specific focus on robust system-to-system integration.
- **Solutioning & System Mapping (SID/ODA)**: You will perform end-to-end technical solution design for integration projects, mapping business capabilities to technical components. You will champion the transition from monolithic architectures to the modular, cloud-native **TM Forum Open Digital Architecture (ODA)**. This includes defining system-to-system patterns and executing precise **data mapping** using the **TM Forum SID (Shared Information/Data) model** to ensure data consistency across the BSS/OSS landscape.
- **Drive Quality and Integration Testing**: You will lead and coordinate rigorous **integration testing** across multiple BSS/OSS platforms, ensuring projects are delivered on time and meet all functional and non-functional requirements (e.g., performance, security, and scalability).
- **Collaborate & Influence**: You will act as the primary liaison between business stakeholders (e.g., Product Marketing, Finance, Operations) and technical BSS/OSS development teams. You will effectively collaborate with and influence cross-functional and onshore/offshore teams to negotiate project plans, secure commitments, and proactively resolve any integration blocking issues.
- **Solve Complex Problems**: You will use your passion for understanding ambiguous BSS/OSS problems to drive high-quality, innovative, and robust technical solutions that improve operational efficiency and customer experience.

What We're Looking For
- **BSS/OSS Specialization**:7+ years of intermediate-level experience** as a Technical Business Analyst, specifically focused on **system-to-system integration within a telecom BSS/OSS environment**.
- **TM Forum Standards (MUST HAVE)**: Proven, direct experience and solid working knowledge of **TM Forum Frameworks**, including **eTOM, SID, and Open Digital Architecture (ODA)**.
- **API Development & Integration**: Direct experience acting as the primary liaison between business needs and technical API development. Solid knowledge of REST and SOAP Services, with hands-on experience using Postman and SoapUI.
- **Direct experience with TM Forum Open APIs is a must**, including key specifications such as **TMF629 (Customer Management), TMF632 (Party Management), and TMF622 (Product Ordering Management)**.
- **Microservices Architecture**: Direct experience working with **distributed systems and microservices-based environments**, specifically within the context of **TM Forum's Open Digital Architecture (ODA)**.
- **Platform Experience (Asset)**: Experience with major BSS/OSS vendor platforms (e.g., Netcracker, Amdocs, Ericsson, Oracle) is a strong asset.
- **Technical Proficiency**: Strong proficiency in **SQL** and a working knowledge of NoSQL databases. Experience with **Jira and Confluence** is required for project and documentation management.
- **Process & Environment**: Proven track record working in B2B/B2C models and expertise in working within **Hybrid Agile Methodologies** (Scrum/Waterfall).
- **Customer-Facing Systems**: Experience analyzing user experience design and developing customer-facing platforms with intricate self-serve workflows (e.g., BSS portals).

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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