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Automotive Service Advisor

2 weeks ago

Victoria, Canada EDP Services, Ltd Full time

**About us**

EDP Automotive Service is a small independent auto shop in Victoria, BC. We are fast-paced, fun, customer-centric and our goal is to Provide the best customer service of any shop in Victoria.

Our work environment includes:

- Growth opportunities
- Relaxed atmosphere
- Casual work attire
- On-the job training

**Responsibilities**:

- Greet customers and provide them with a warm welcome to the shop
- Consult with customers to understand their automotive service needs and recommend appropriate services
- Create accurate service estimates and quotes for customers
- Schedule appointments and follow up with customers to confirm their appointments
- Liaise with technicians to ensure accurate diagnosis and repair of vehicles
- Provide regular updates to customers on the status of their vehicles and any changes to the service plan
- Collect payments and handle customer complaints with professionalism and tact
- Maintain customer records and ensure they are accurate and up to date

**Requirements**:

- At least one year of experience as an Automotive Service Advisor
- Strong customer service skills and the ability to build rapport with customers
- Excellent communication skills, both verbal and written
- Knowledge of automotive repair and maintenance services
- Ability to multitask and work in a fast-paced environment
- Good computer skills and familiarity with software programs used in automotive service centers
- Positive attitude and a willingness to learn

We offer competitive compensation and benefits packages, including health insurance, paid time off, and ongoing training and development opportunities. If you are a driven individual with a passion for customer service and the automotive industry, we would love to hear from you. Please send your resume and cover letter to us today.

**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V9A 1A8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work Location: One location