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Information Technology
2 weeks ago
Education: College/CEGEP
- Experience: 7 months to less than 1 year
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problems
**Work conditions and physical capabilities**:
- Fast-paced environment
- Repetitive tasks
- Combination of sitting, standing, walking
**Personal suitability**:
- Accurate
- Client focus
- Judgement
- Organized
- Team player
- Time management
**Other benefits**:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
