Team Member

Tim Hortons

Team Member

NOW HIRING: Open Availability

$15.00 an hour - Full time

We are currently growing our team, and we’re looking for individuals who are efficient, effective and able to operate in a fast-paced environment.

WHAT WE OFFER:

- Free Uniform
- Comprehensive training
- Incentive and recognition programs
- Career advancement
- Flexible schedule
- A fun, flexible work environment

JOB REQUIREMENT & QUALIFICATION
- A wonderful smile and great attitude working with a team
- Good verbal communication skills
- Energetic, strong work ethic, flexible with the ability to quickly learn new skills
- Uses proper procedures to ensure the accuracy of every order for every guest; prepare and finishes products to ensure quality standards are met.
- Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest needs
- Previous similar experience is an asset
- Reliability and ability to work flexible hour
- Ability to adhere to policies/procedures
- Able to operate effectively as a part of the team in a fast paced environment.

ROLE DESCRIPTION: RESTAURANT FRONT TEAM MEMBER

The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.

Hospitality & Guest Service

❖ Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room

❖ Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate

❖ Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge

❖ Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You

❖ Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids

❖ Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru

❖ Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs

❖ Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue

❖ Listens carefully to guests and apologizes for the experience in the case of a complaint

Restaurant Operations

❖ Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

❖ Prepares all products as required, following the order monitor to ensure the accuracy of every order

❖ Communicates showcase and product needs to ensure proper product availability for guests

❖ Regularly takes temperatures of the required products and records in the Time & Temperature Log

Policies & Procedures

❖ Follows all restaurant policies, procedures and standards

❖ Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant

❖ Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner

Health & Safety

❖ Works in compliance with occupational health and safety legislation

❖ Knows, understands and follows safe work practices and procedures

❖ Uses or wears personal protective equipment or clothing as required

❖ Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner

❖ Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

**Job Types**: Full-time, Permanent

**Salary**: From $15.00 per hour

Pay: $15.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Sherwood Park, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person