Homestay Coordinator

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service in our modern, boutique style facilities.

Our Company mission is to provide the highest quality English language Education and a life-changing Canadian experience to our students and staff.

**Who are we looking for?**

We are looking for you, highly motivated, organized, customer focused, driven and goals oriented individual to join our team as a full-time Homestay Coordinator in Vancouver.

**Job Summary**

As the frontline person, the Homestay Coordinator plays a pivotal role as the first point of contact for students as well as homestay families. The Homestay Coordinator orchestrates the relationship between Students, Homestay families, and ILAC by proactively and promptly responding to inquiries, resolving concerns and handling all Student-Homestay Families related requests. Between answering phone calls from Students and Homestay Families, closely monitoring online requests and matching students with homestay families, the Homestay Coordinator ensures a smooth and enjoyable experience for Students as well as Homestay Hosts while delivering highest levels of client satisfaction as measured by customer satisfaction surveys, and highest occupancy rates.

**Key areas of responsibility and accountability**:

- Coordinate all inquiries from host families, students, and internal departments related to HS placements;
- Coordinate pre-bookings for potential students, extensions and placements for students who are accepted to school;
- Establish and continuously build productive and healthy relationships with homestay families;
- Handle and resolve homestay concerns and issues, and ensure customer service satisfaction with the solution provided;
- Exhibit ross-cultural awareness and sensitivity to all cultures while acting with tact and diplomacy at all times;
- Handle emergency phone line on rotation basis;
- Send a Homestay surveys to students, analyze and summarize results;
- Prepare various types of reports and schedules internally needed for HS department operation;
- Visit Homestay families as may be required;
- Enforce policies and procedures established by ILAC;
- Other duties as required.

**Requirements**:

- University or college degree/diploma in business or related field, or an appropriate combination of education and experience;
- 1-2 years of successful relevant experience, preferably in Education industry, Customer Service, Hotel, Travel, and Tourism, Residence and Accommodation;
- Excellent customer care and service excellence attitude;
- Experience working with international students is an asset
- Ability to occasionally work outside of office hours
- Strong computer proficiency, Microsoft Office, Excel, Word;
- Complete fluency in English, other European language are nice to have

**Job Types**: Full-time, Permanent

**Salary**: $42,000 - $45,000

All ILAC employees are expected to be fully vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process_

ILACH