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Fixed Operations Manager

2 weeks ago

Abbotsford, Canada Abbotsford Hyundai Full time

**An exciting opportunity to join one of Canada’s Best Managed Companies**

Abbotsford Hyundai is looking for an experienced and professional Fixed Operations Manager to join our team

**About The Role**

Reporting to the General Manager, the Fixed Operations Manager oversees operations within the Service Department. Responsibilities include setting sales goals, providing real-time coaching to staff, ensuring compliance with manufacturer guidelines, maximizing profitability, and delivering exceptional customer service.

**Schedule**: Full-Time

**Salary**: $90,000 to $140,000 (depending on experience)

**What We Offer**:

- Extended Health Care
- Dental
- RRSP
- Employee Assistance Program
- Internal Growth and Skill development programs

**Who You Are**:

- Import OEM Auto Dealership experience is an ass
- Minimum of 2 years of experience as a Fixed Ops Service Manager for an OEM Auto Dealeship
- Minimum of 2 years of experience as a Service Manager for an OEM Auto Dealership
- Minimum of 2 years of experience overseeing the Parts Department for an OEM Auto Dealership
- Strong leadership skills with an emphasis motivating and inspiring teams to achieve desired results
- Strong organizational skills with the ability to multitask
- Ability to work as part of a results-oriented and customer-focused dealership team
- Ability to effectively respond to and meet the needs of a diverse client base
- Valid Class 5 driver’s license with a clean driver’s abstract
- Knowledge of PBS is an asset

**What Your Day Will Look Like**:

- Create sales goals and objectives for the department, which includes a marketing plan to promote new and repeat business
- Provide training and real-time coaching to Service Advisors and Service support staff on administering policies, procedures and sales strategies
- Ensure Service Technicians and Service Advisors are kept up to date on manufacturer campaigns, bulletins and outstanding recalls
- Ensure Service Technicians and Service Advisors maintain their manufacturer training guidelines
- Host routine departmental meetings to increase training and development in an effort to grow the department
- Keep up to date on manufacturer warranty and policy procedures while serving as a liaison with factory representatives
- Maintain the highest Customer Service Index rating from customers by handling all customer discrepancies immediately and according to dealership policy
- Efficiently assist customers (internal and external) with the highest level of service
- Ascertain automotive problems and services by listening to customer's description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules.
- Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Prepare detailed and accurate estimates on the cost of labour and parts
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation

**About Us**:
Trotman Auto Group is an industry-leading, diversified dealer group representing fourteen major OEM brands through twelve dealerships located across British Columbia. We have been recognized as one of Canada’s Best Managed Companies for overall business performance, innovation, and sustained growth. Our vibrant culture is the fabric of our world-class team of automotive professionals.

**#INDHIGH