Resident Services Agent, Property Management

About Concert Properties

Putting people first is at the heart of the Concert story. We are deeply invested in improving the lives of the people who live and work in our communities, acknowledging that communities are more than just buildings. We focus on quality, consistency, and sustainability, and our business is driven by warm, passionate people who embody a desire to help each of us feel more connected to one another.

Since 1989, our real estate portfolio has grown to an asset value of $8 billion and includes condominiums, rentals, seniors' active aging communities, industrial and commercial properties, and public infrastructure projects across Canada.

**The Role**:
**What you'll be doing**:

- Attend to the ongoing rental of vacant suites:

- complete credit checks and other reference checks
- complete and administer tenancy agreements.
- Co-ordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.
- Conduct move in/out inspections
- Assist with regular inspections of the building and suites.
- Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
- In absence of the Resident Services/Community Manager, perform appropriate supervisory and administration duties when delegated by the Resident Services/Community Manager
- Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits.
- Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
- Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
- Attend Landlord Tenant Board hearings as necessary.
- Process invoices for payment.
- Order goods and services as required.
- Maintain on-site records up to date and in good order.
- Administer and participate in the fire and life safety operations and procedures required at the property.
- Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.
- Maintain and update a community information summary.
- Perform a quarterly shopping report on the surrounding competition both on the phone and in person.

**Required Experience, Knowledge and Skills**:

- Knowledge of all governing legislation such as Employment Standards Act of Ontario; Tenant Protection Act; Human Rights Code; Building code, Fire Code and Occupational Health and Safety.
- Excellent oral and written communication skills.
- Leadership and coaching.
- Ability to multi-task and meet deadlines.
- Clear criminal record and credit check.

This is a general description of the tasks and skills required. Additional responsibilities and duties may be required to successfully perform this position. The Resident Services Agent may be required to work at other rental office locations depending on workloads and staffing when required by the Property Manager or Regional Manager.

Join the Concert Team in building a people-first future.

Concert is proud to have been named one of BC’s Top Employer for third year running

We are a proud Canadian company, providing quality employment across the country and working together with the people we serve to realize our vision - building resilient, inclusive, sustainable committees. Our success is based on our employees - on a passionate, talented team who value a collaborative culture, a desire for excellence and a willingness to give back. We truly value our team members and offer competitive pay, and comprehensive benefits and perk programs that support and promote employee health and wellness.

Thank you for your interest in Concert.