Customer Success Manager

4 days ago

Montréal, Canada JS Group Full time

**JS Group** entered the North American fashion scene more than 50 years ago, having first made its mark in the evening wear market in 1971. Today, we have expanded into eight divisions and are widely recognized as one of the leading suppliers of women’s sportswear, dresses and evening wear, available in specialty stores, major chain and department stores worldwide as well through our eCommerce sites.

**JS Group** International is a house of brands that encourage individual expression, authenticity, innovation and social responsibility. Each of our brands, **AMUR, Theia, JS Collections, Respkt **and **Et Ochs** has a unique attitude that not only reflects the trends, but aims to instill confidence is all women, regardless of age or size. In addition, we hold exclusive ready-to-wear license for **ML Monique Lhuillier, Halston** and **Kay Unger.**

We are seeking enthusiastic, driven individuals who are passionate about fashion and contributing to the continued success of **JS Group**. We are a family business and we put people before numbers. If you are meticulous, organized and have an eye for detail, we want to meet you.

**Customer Success Manager - eCommerce**

**About the job**

**About you**
- You have a passion for helping people. You have a real sense of empathy for other people.
- You love sales.
- You are knowledgeable about fashion.
- You are personable and can communicate extremely well with your writing. You are perfectly fluent in English.
- You are organized and manage your time.
- You are tech-savvy and able to learn various platforms to get information and provide support for our customers.
- Strong computer literacy and knowledge of accounting fundamentals including the accounts payable cycle, general ledger systems, chart of accounts.
- Intermediate level in Excel (Pivot, VLOOKUP, Sumif, etc.)
- Willingness to learn and develop new skills
- Strong communication skills, detail oriented, professional attitude and reliable.
- 1-3 years experience in a similar role.

**What we offer?**
- Environment where you can thrive with plenty growth opportunities
- Work-life balance through flexibility and a hybrid remote work policy
- Competitive compensation and a favorable vacation policy
- Comprehensive group insurance coverage offered as of date of hire
- Paid time off in addition to summer hours
- On-site indoor parking
- Employee discounts on all our brands

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

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