Full Time Customer Experience Manager

4 days ago

Stoney Creek, Canada Michaels Stores Full time

Store - TOR-HAMILTON, ON

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**:

- Retail management experience preferred

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all**c**ustomers** **to create, innovate and be better together.

  • Pharmacist - Full Time

    2 weeks ago

    Stoney Creek, Ontario, Canada Metro Inc. Full time $80,000 - $120,000 per year

    Position Title: Pharmacist - Full TimePosition Type: PermanentRequisition ID: 44461Banner: MetroEmployment Type: Full-Time**Location: 1370 South Service Road, Stoney Creek, ONShift: Days, Evenings & WeekendsJoin Our Metro Team as a Pharmacist**Are you a dedicated Pharmacist looking to make a real impact in patient care? Join our team and take your career to...

  • Salesforce Project Manager

    1 week ago

    Stoney Creek, Canada Fero International Inc. Full time

    The Senior Project Manager plays a pivotal role in leading the planning, execution and delivery of modular construction projects. This individual is accountable for ensuring projects are completed to contract specifications, on time, within budget and to the highest standards of quality and safety.The role demands strategic leadership, effective...

  • Team Member

    2 weeks ago

    Stoney Creek, Canada Pita Pit Stone Church Rd Canada Full time

    Do you love Pita Pit and want to be part of our great team? Pita Pit is hiring energetic, fast paced and dedicated Pita Pit Crew members. We are looking to hire someone for a FULL TIME position. **Must be available to work Day Shifts, Evenings and Weekends Shifts when needed.** **Shifts are 9:00-5:00 pm, 11:00-8:00 pm, 3:00-10:30 pm etc.** **20-30...

  • Full Time Grocery Clerk

    2 days ago

    Stoney Creek, Canada Highland Packers Ltd. Highland Country Markets Full time

    **HIGHLAND PACKERS** Highland Packers has been serving fresh meat products for over sixty years. Our reputation for quality and selection brings in customers from all over. Due to this busyness, we are looking for additional help as a **Grocery Clerk;** deli department or bakery department skills an asset, to help stock shelves, serve customers, and do...

  • Security Concierge

    2 days ago

    Stoney Creek, Canada FirstService Residential Full time

    As the leading and largest residential property management company in North America, FirstService provides full-service, professional community management services to more than 8,000 properties and over 1.6 million residential units across three provinces in Canada and twenty-one states in the United States. Each day, every member of our team strives to...

  • Full-time Delivery Driver

    6 days ago

    Stoney Creek, Canada EasyHome Franchise Full time

    **Job Posting - Full Time - Furniture Delivery Driver** **easyhome** is the largest merchandise lease-to-own company in Canada and we are the largest easyhome franchise currently with 26 stores in Ontario. We offer top quality, brand name household furnishings, appliances and home electronics to consumers on convenient weekly or monthly leasing...

  • Meat Counter Associate

    6 days ago

    Stoney Creek, Canada Denninger's Foods of the World Full time

    R. Denninger Limited is one of the finest food companies in the world. For more than 70 years, quality has been the founding criteria of our company. Denninger’s has four retail locations, a manufacturing plant and a warehouse all located throughout Southern Ontario. Denninger’s associates are hand picked to provide the best service in the industry. If...

  • Delivery Driver,

    2 weeks ago

    Stoney Creek, Canada Staalduinen Floral Ltd Full time

    **Delivery Driver, (G Class) - Full Time** Permanent Full-time, salaried position, onsite Stoney Creek, Ontario, Canada About Us Why do career-driven people join Staalduinen Floral Ltd? Staalduinen culture is diverse, exciting, and career-fulfilling which are just a few reasons why our employees have been with us for an average of 10 years, continually...

  • Full-time Key Holder Stoney Creek

    7 days ago

    Stoney Creek, Canada Urban Barn Ltd. Full time

    **Choose the Urban Barn lifestyle.** Become a **Full-time Key Holder **at our **Stoney Creek** store in Ontario, and leave your mark on an organization that supports you in your professional growth. With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor. We’re all about making...

  • Experience Coach

    2 weeks ago

    Stoney Creek, Canada Ultimate Exotics Full time

    At Ultimate Exotics, we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and high quality service. We are not afraid of going above and beyond for our clients and we love what we do. We take our values seriously and they are threaded into everything that we do. We pride ourselves in being the top rated driving...